Job Description

1. Reception & Customer Service

Greet and welcome patients and visitors warmly. Handle incoming calls, WhatsApp, emails, and online inquiries professionally. Provide accurate information about clinic services, packages, and promotions. Schedule and confirm appointments (manual and system-based). Manage walk-ins and coordinate waiting times effectively.

2. Front Desk Operations

Maintain cleanliness and tidiness of the reception and waiting area. Ensure sufficient stocks of brochures, forms, and promotional materials at the front desk. Coordinate queue system and ensure smooth patient flow. Handle daily opening and closing procedures at the reception counter.

3. Administrative Duties

Register new patients and update existing patient records. Prepare and file documents (e.g., consent forms, invoices). Handle clinic correspondence (e.g., emails, courier documents). Assist with data entry and other clerical tasks. Maintain confidentiality of patient and clinic data.

4. Cashiering & Basic Accounting

Issue invoices and collect payments (cash, card, e-wallet). Record daily sales and generate end-of-day sales reports. Reconcile daily cash and credit transactions with system reports. Assist in preparing basic monthly accounting reports (e.g., sales summaries). Monitor petty cash and submit reimbursement claims with receipts. Work with the accounts department on invoice filing, payment tracking, and documentation.

5. Support Marketing & Promotions

Promote clinic packages and upsell services to customers. Assist with content preparation for WhatsApp or in-house promotions. Handle basic customer feedback and escalate issues to management when needed.

6. Coordination & Team Support

Coordinate appointment flow with doctors, therapists, and staff. Support clinic operations and stock ordering (e.g., for front desk or admin supplies). Attend team meetings and training sessions as scheduled.

7. System & Software Use

Operate clinic management software (for appointments, billing, inventory). Maintain accurate digital patient records and financial entries. Use Excel or similar tools for reporting and tracking transactions.

Job Highlights

Good & healthy working environment Competitive salary with attractive commissions and incentives Career growth opportunities in a leading GP and wellness clinic Friendly and professional work environment Hands on training in premium aesthetic treatments

Work location: Wellness clinic inside Bangsar Village II mall.*

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Work Location: In person