Job Description

Join Our Team as a Customer Service / Front Desk Staff at Moonrise Acupuncture Medical Center!

Are you passionate about holistic health and wellness? Do you enjoy creating a warm, welcoming environment and connecting with people?
Moonrise Acupuncture Medical Center is looking for a friendly, dedicated

Customer Service / Front Desk Staff

member to join our team in a

permanent, full-time

position. If you're eager to contribute to a center that promotes natural healing through Traditional Chinese Medicine (TCM), we'd love to meet you!

About Us

Located in Mont Kiara, Kuala Lumpur, Moonrise Acupuncture Medical Center is a leading TCM facility offering acupuncture, herbal therapy, cupping, and various holistic treatments. We are committed to supporting natural healing and fostering balance and well-being.

Position Overview

As our Customer Service / Front Desk Staff, you will be the first point of contact for clients and play an essential role in ensuring a smooth, pleasant, and efficient experience at our center. Your responsibilities will include managing appointments, handling inquiries, and supporting daily operations.

Responsibilities

Greet clients and visitors with a warm and positive attitude Manage appointment scheduling (in person and over the phone) Handle incoming calls, emails, and general inquiries Process payments and assist with basic billing tasks Maintain a clean and organized reception area Assist with the client intake process and keep records updated Provide information about our services and guide clients as needed Coordinate communication between clients and practitioners Support the team with general administrative duties

Who Should Apply

Individuals who are passionate about health, wellness, and supporting others Experience in customer service or administrative roles is an advantage Excellent communication skills with a friendly and approachable demeanor Strong organizational skills and attention to detail Proficient in Microsoft Office and/or scheduling systems Fluent in English (additional languages are a bonus) Ability to multitask in a busy, fast-paced setting Positive attitude and a team-oriented mindset

What We Offer

A permanent, full-time position with room for career development Supportive and collaborative work environment Competitive salary and benefits Ongoing training and skill enhancement Flexible working hours that promote work-life balance

How to Apply

If this opportunity excites you, apply directly through this posting.
We look forward to welcoming you to our team and supporting you as you grow in your professional journey!

Job Type: Permanent

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Professional development
Work Location: In person