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Assigns rooms and checks in/out guests in accordance with established standards.
Checks guest history of all arrivals on shift and gets familiarized with the information.
Greets and addresses guests by name.
Thanks every guest when they depart.
Exchanges money for guests in accordance with the hotel's foreign exchange policy & procedure.
Handles the following situations in accordance with hotel policy:
- Early arrivals and late check outs
- Rebate and paid outs
- Refund
Runs the night audit
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