Guest Service Agent Front Office
George Town, Malaysia
Job Description
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JOB RESPONSIBILITIES:
- Maintain a friendly, neat and pleasant image at all times.
- Provides courteous services to guests and respond promptly and tactfully to guests\xe2\x80\x99 complaints, requests and enquiries.
- Sells, registers and assigns rooms to in-coming guests, ensure that registration cards are properly filled up. Check-out departing guests based on the established procedures.
- Informs other departments and outlets of arrivals, room changes, check-outs and special arrangements.
- Completes all follow-up procedures after every check-in.
- Pre-register VIP guests as soon as possible before 9.00 a.m.
- Records in the log book any unusual happenings and all important matters for follow up.
- Handles guest mails, faxes, parcels, messages etc. Establish identity of guests before handling out the mails, faxes etc.
- Keeps a record of all incoming mails, faxes and messages.
- Checks mails in the holding racks for every new arrival.
- Check all the functions/events going on in the Hotel.
- Furnish information about the Hotel and any special attractions or events of interest.
- Checks in Hotel guests and confirm form of payment adhering to credit limits and procedures set by the Management.
- Maintains folios for Hotel guests.
- Handles Currency/Travelers Cheques exchange.
- Check on due-out rooms.
- Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
- Accepts responsibility for accurately maintain a cash float.
- Processes safety box details for guest use as per standard procedures.
- Demonstrate upselling techniques.
- Attends daily Front Office operation briefings to maintain good teamwork and a sharing of goals and objectives of the Department.
- Any other duties as may be assigned by the Management from time to time.
- Georgetown: Reliably commute or planning to relocate before starting work (Required)
- front office: 1 year (Preferred)
- English (Required)
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Job Detail
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Job IdJD918876
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, Malaysia
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EducationNot mentioned