Job Description

The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.The Guest Services Agent will report to the Front Office Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences.We are looking for individuals who have a good knowledge of guest services, a team player and enjoys to wow guests with outstanding service and hospitality.The Role of the Guest Services AgentJob Responsibilities:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure continuous training and awareness of the IMS system
• Ensure OTPs are monitored and acted upon
• Identify areas of improvement through CPAR or suggestions
• Ensure operational compliance to legal regulations and other requirements

Job Requirement

• Minimum SPM qualifications, preferably credits in English and Bahasa Malaysia
• Graduate of Hotel School would be an added advantage
• Previous working experience in hospitality or tourism related industry, preferably in Front Office operations but not essential
• Basic knowledge of Par Springer Miller System (PSMS) and computer literate
• Willing to work shift duties
• Able to communicate well with both colleagues and guests
• Outgoing personality with a friendly approach

Apply NowFirst Name (required) 5271509dLast Name (required) 4361b52eEmail (required) 5b3005d5Apply Please wait... DoneThank youWe are looking for enthusiastic, driven individuals to join our pre-opening team as a Rising Fan in the Food and Beverage department. If you are ready to contribute to the success of the Hotel and embark on a rewarding journey, we invite you to ap...Major responsibilities: To prepare meeting proposals from all sources except those that originate from existing corporate accounts, from regions specifically assigned to other members of the sales team, or special meeting groups that may on occa...We seek for a passionate and experienced F&B Supervisor to oversee our Greek restaurant and ensure exceptional delivery of service standards, while leading a dedicated pre-opening team. If you are a committed professional, with passion for Greek c...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 65042cc3Last Name (required) 1980549bEmail (required) 487e2c8bJob Alert 354af9f8Departments f6a92d80 Departments db47e865Categories 7de2d3e6 Categories b9977c49Hotel/Offices f0f3fd0b Hotel/Offices 7b283474Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click \xe2\x80\x9cI Accept.\xe2\x80\x9d If you click on \xe2\x80\x9cI Do Not Accept\xe2\x80\x9d then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the \xe2\x80\x9cMy Settings\xe2\x80\x9d link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental