Job Description

Front Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel. The job description may include the following duties and responsibilities:

1. Guest Services:

Welcome guests as they arrive at the hotel. Check guests in and out, ensuring a smooth process. Provide information about hotel services, facilities, and policies.

2. Reservation Management:

Handle guest reservations, including check-ins, check-outs, and modifications. Confirm room availability and assign rooms to guests.

3. Customer Assistance:

Address guest inquiries, requests, and concerns promptly and professionally. Provide directions and information about local attractions and services.

4. Payment Handling:

Process guest payments and maintain accurate billing information. Handle cash, credit card transactions, and maintain a balanced cash drawer.

5. Telephone Operations:

Answer phone calls, take messages, and provide information to callers. Handle guest requests and room service orders via phone.

6. Front Desk Operations:

Keep the front desk area clean and organized. Manage and distribute incoming faxes, emails, and packages.

7. Concierge Services:

Assist guests with restaurant reservations, transportation arrangements, and other concierge services. Provide recommendations for local attractions, dining, and entertainment.

8. Guest Relations:

Build positive relationships with guests to enhance their overall experience. Handle guest feedback and resolve any issues or complaints.

9. Security and Safety:

Monitor the lobby and entrance area for security purposes. Follow hotel safety and security protocols.

10. Collaborate with Other Departments:

- Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.

11. Shift Handovers:

- Provide detailed shift reports and updates to the next receptionist on duty.

12. Technology Proficiency:

- Use hotel management software for check-ins, check-outs, and reservation management.
- Operate office equipment such as phones, computers, and key card systems.

Qualifications:

High school diploma or equivalent; additional education in hospitality or related field is a plus. Previous experience in a hotel or hospitality industry preferred. Strong customer service and communication skills. Ability to handle stressful situations and resolve conflicts. Knowledge of hotel operations and local attractions. Familiarity with hotel management software is advantageous.

Working Conditions:

Front office receptionists in hotels may work in shifts, including evenings, weekends, and holidays, to ensure 24/7 coverage at the front desk.
Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Free parking Meal allowance
Work Location: In person