Front Office Assistant
Kota Kinabalu, Malaysia
Job Description
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients\xe2\x80\x99 complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests\xe2\x80\x99 needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Health insurance
- Meal provided
- Professional development
- Rotational shift
- Tips
- Yearly bonus
- STM/STPM (Preferred)
- F&B: 1 year (Preferred)
- F&B Management: 1 year (Preferred)
- Hotel Management (Preferred)
- Kota Kinabalu (Preferred)
- Kota Kinabalu: Relocate before starting work (Preferred)
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Job Detail
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Job IdJD995867
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKota Kinabalu, Malaysia
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EducationNot mentioned