Job Description

Shangri-La, Kuala LumpurBe part of our Shangri-La familyShangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.Responsibilities:

• To have knowledge of the operational systems at Front Office.
• Ensure that calls to the Service Centre are promptly answered and requested followed through to the concerned department.
• Deliver professional and caring interactions in line with hotel policies and standards.
• Provides guest services ,perform efficient check-ins, check-outs and cashiering functions.
• Handle guest inquiries and requests promptly.
• Prepares groups arrivals and departures

• Minimum qualification of SPM or equivalent.
• Good grasp of both written and spoken English; multilingual candidates are desirable
• Presentable appearance and professional demeanor.
• Knowledge of hotel standard operating policies and procedures.
• Responsible with the ability to interact and take initiative
• Excellent interpersonal and teamwork skills.
• Flexible and able to work according to hotel operational needs and requirements
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia will be considered

Shangri-La Hotels & Resorts