Job Description

Duties and Responsibilities: \xe2\x80\xa2 Manages the guest experience by ensuring the followings are provided: - \xe2\x80\xa2 Thoughtful and attentive service with relaxed efficiency \xe2\x80\xa2 Complete responsiveness to the desire of the hotel guests \xe2\x80\xa2 Quality service of the hospitality is optimised in accordance to the QSS \xe2\x80\xa2 To maintain a good working relationship with your own colleagues and all other departments. \xe2\x80\xa2 To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. \xe2\x80\xa2 Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. \xe2\x80\xa2 Ensure all registration cards have the proper information such as; guest\xe2\x80\x99s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. \xe2\x80\xa2 Register guests promptly following the QSS for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. \xe2\x80\xa2 Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready \xe2\x80\xa2 Ensure guest details are updated in the computer immediately and accurately in order to know guest\xe2\x80\x99s likes and dislikes or if there\xe2\x80\x99s any special request. \xe2\x80\xa2 Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner. All guests\xe2\x80\x99 requests must be well-handled and followed up with the assistance of Telephone Operator. \xe2\x80\xa2 Inform Front Office Supervisor or Duty Manager to welcome VIP guests and membership Card guest\xe2\x80\x99s \xe2\x80\xa2 To keep the daily logbook up-to-date by recording the briefing information, follow-ups and guest comments. \xe2\x80\xa2 To prepare and print the daily shift reports such as \xe2\x80\x9cArrival/ In-House Guest\xe2\x80\x9d, \xe2\x80\x9cBack-up\xe2\x80\x9d and \xe2\x80\x9cDeparture Guest\xe2\x80\x9d. \xe2\x80\xa2 To fill-in the daily \xe2\x80\x9cShift Check List\xe2\x80\x9d and complete the tasks assigned by the Duty Manager / Front Office Supervisor at the end of each individual shifts or handover for follow-up, if necessary. \xe2\x80\xa2 Ensure guest room change is minimised and handled in a proper manner, and all relevant departments are being communicated accordingly. Proper authorisation to be obtained from the Front Office Supervisor or Duty Manager. \xe2\x80\xa2 To handle all check-outs promptly for FIT, Membership Card guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies. \xe2\x80\xa2 Ensure that all checked-out guest rooms keys are collected /returned accordingly. \xe2\x80\xa2 Handle FOREX transactions according to the standard procedures, ensuring a receipt is given to guests. \xe2\x80\xa2 Be aware of the currency exchange rates and be alert of the forged currencies and travellers cheques. \xe2\x80\xa2 Receive and slot guest bills into the correct guests\xe2\x80\x99 folders. Ensure that all bills for the guests correspond with the guest name, room number and signature. \xe2\x80\xa2 Ensure all city ledgers\xe2\x80\x99, Paid Out and all transaction are being checked and signed by the Duty Manager on duty at the end of each shift. \xe2\x80\xa2 Ensure the printing and distribution of the night reports are done correctly and accurately. . Working on 3 Shifts
Grand Continental Kuala Lumpur Hotel is located right in the heart of Kuala Lumpur and offers 309 rooms. The hotel is close to the Putra World Trade Centre and Maju Junction Shopping Mall. A few yards away are the LRT and monorail stations, and in close distance is the Bintang Walk and Chinatown. On-site facilities and services include free car parking, a Chinese restaurant, tour desk/travel counter, mini gym and sauna, snooker center, secretarial services, conference rooms, and plenty more. Everything Grand Continental Kuala Lumpur Hotel does is centered around the guests\' experience, ensuring comfort and relaxation.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent