Job Description

Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. Advise guest of any messages, mail, faxes, etc. received for them. Communicate services and amenities of the hotel to guests. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Attends department meetings. Reports any unusual occurrences or requests to the Supervisor, Duty Manager, Assistant Front Office Manager, Front Office Manager Knows all safety and emergency procedures, Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Benefits:

Dental insurance Free parking Gym membership Health insurance Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development
Education:

STM/STPM (Preferred)
Experience:

Office Assistant: 1 year (Preferred)
Language:

English (Preferred) Bahasa (Preferred)
Work Location: In person