Job Description

Great all guests at all the time in a friendly and helpful manner, and attempt to learn

and use guest's names at every opportunity.

Upon check in, ensure that the guest completes his registration card completely and

legibly, and that guest is assigned a room of the type and the rate indicated on the

reservation.

Accommodate Guest's special requests whenever possible, assist in pre-registration

and room blocking whenever necessary.

Stay up to date on room rates, special packages, discounts and how handle each.

In the case of walk in, the guests should be sold a room with the highest possible room

rate.



To use the up selling techniques in order to maximize the rooms revenue.

Being knowledgeable of all credit cards and cashing policies, and how to handle

properly and efficiently.

Develop detailed knowledge of the hotel's key personnel, service outlets and hours of

operation to each.

Handle the safe deposit boxes according to the hotel procedures.

Prepare and report guests with high balance to the attention of the Front Office Manger

Be thoroughly aware of the hotel reservation system, and cancellation policy.

Communicate with all other departments through the proper channels, and through the

communicate forms.

To attend promptly to the guest inquiries with courtesy and politeness.

To maintain confidentiality, and never disclose any secret.

To be able to deal with cash for the outsiders call requested.

To be familiar with the foreign currency exchange rate.

To check Hotel lines at the beginning of his shift and to report any down lines to the

Manager on duty immediately.

Ensure that the Staff calls are served during the time determined by the Hotel

Management,

Job Type: Full-time

Pay: RM1,700.00 - RM1,800.00 per month

Work Location: In person

Expected Start Date: 07/01/2025