Front Office Assistant
Job Description
Responsibilities
Greet and welcome guests
Handles Front Desk operations such as performs check in & check out for the hotel guest during arrival & departure
Perform room assignment, room change procedure, new room reservation, bookings and ensures all data are completely recorded in the hotel system.
Address guest's inquiries, complaints and request promptly
Answering all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)
Requirements
Proven experience as front desk representative, agent or relevant position
Able to do cashiering at the counter
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Positive work attitude, customer service orientation, with multi-tasking abilities
Willing to work on shifts as assigned by the department
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Job Detail
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Job IdJD859277
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:1800 per month
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned