Job Description

\xe2\x80\xa2 Manages the guest experience by ensuring the followings are provided: - \xe2\x80\xa2 Thoughtful and attentive service with relaxed efficiency \xe2\x80\xa2 Complete responsiveness to the desire of the hotel guests \xe2\x80\xa2 Quality service of the hospitality is optimised in accordance to the quality service standard \xe2\x80\xa2 To maintain a good working relationship with your own colleagues and all other departments. \xe2\x80\xa2 To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. \xe2\x80\xa2 Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. \xe2\x80\xa2 Ensure all registration cards have the proper information such as; guest\xe2\x80\x99s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. \xe2\x80\xa2 Register guests promptly following the standard operating procedure for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. \xe2\x80\xa2 Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready \xe2\x80\xa2 Ensure guest details are updated in the computer immediately and accurately in order to know guest\xe2\x80\x99s likes and dislikes or if there\xe2\x80\x99s any special request. \xe2\x80\xa2 Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner. All guests\xe2\x80\x99 requests must be well-handled and followed up with the assistance of Telephone Operator. \xe2\x80\xa2 Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk. \xe2\x80\xa2 Inform Front Office Supervisor or Duty Manager to welcome VIP guests. \xe2\x80\xa2 To keep the daily logbook up-to-date by recording the briefing information, follow-ups and guest comments. \xe2\x80\xa2 To prepare and print the daily shift reports such as \xe2\x80\x9cArrival/ In-House Guest\xe2\x80\x9d, \xe2\x80\x9cBack-up\xe2\x80\x9d and \xe2\x80\x9cDeparture Guest\xe2\x80\x9d. \xe2\x80\xa2 To fill-in the daily \xe2\x80\x9cShift Check List\xe2\x80\x9d and complete the tasks assigned by the Duty Manager / Front Office Supervisor at the end of each individual shifts or handover for follow-up, if necessary. \xe2\x80\xa2 Ensure that a sale attitude is adopted at all times i.e. Up-selling rooms, restaurants and services available in the hotel, and to maintain awareness. \xe2\x80\xa2 Ensure the cleanliness and tidiness of the front desk counter including the maintenance of the equipment at all times. \xe2\x80\xa2 Ensure guest room change is minimised and handled in a proper manner, and all relevant departments are being communicated accordingly. Proper authorisation to be obtained from the Front Office Supervisor or Duty Manager. \xe2\x80\xa2 Be aware of all hotel activities and layouts of the hotel, as well as, knowledge of the daily Event \xe2\x80\xa2 To handle all check-outs promptly for FIT, VIP guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies. \xe2\x80\xa2 Ensure that all checked-out guest rooms keys are collected /returned accordingly. \xe2\x80\xa2 Ensure that all last minute consumption charges are posted, such as; Late Check Out, Mini bar, Rebates/ discounts immediately to the guest folios. \xe2\x80\xa2 Be responsible for all issued (paid out) and collected funds (advance deposits), and foreign currencies in accordance to the hotel Credit policies. \xe2\x80\xa2 Be aware of the currency exchange rates and be alert of the forged currencies and travellers cheques. \xe2\x80\xa2 Receive and slot guest bills into the correct guests\xe2\x80\x99 folders. Ensure that all bills for the guests correspond with the guest name, room number and signature. \xe2\x80\xa2 Ensure to prepare and balance a cash report and remittance envelope at the end of the shift. \xe2\x80\xa2 Ensure that all vouchers for rebate, miscellaneous, paid out and corrections are clearly explained and supported. Vouchers are to be signed by Duty Manger on Duty or any other Managerial Authorities of the Front Office Department. \xe2\x80\xa2 Ensure all city ledgers\xe2\x80\x99, Paid Out and all transaction are being checked and signed by the Duty Manager on duty at the end of each shift. \xe2\x80\xa2 Ensure that no shortage of the float is encountered. \xe2\x80\xa2 Ensure the printing and distribution of the night reports are done correctly and accurately. \xe2\x80\xa2 Performs other duties as deemed necessary by the superior.
The BEST WESTERN i-City Shah Alam \xe2\x80\x93 a modern business hotel that is set to become the preferred choice for both local and international travelers. Strategically located in Sham Alam \xe2\x80\x93 a key satellite city offering fast links to Kuala Lumpur and Malaysia\xe2\x80\x99s main international airport, this contemporary 18-story hotel features 214 modern, comfortable guest rooms and suites, all connected with free Wi-Fi. A selection of food and beverage options, including an all-day dining restaurant, 24-hour room service and a cafe with outdoor seating, allows guests to sample a selection of delectable Asian and international flavors. Meanwhile, the large amount of conference and banqueting space means guests at the BEST WESTERN i-City Shah Alam can do business with ease. Located within the modern i-City complex, which also includes an indoor-outdoor theme park, and accessible from three major expressways, BEST WESTERN i-City Shah Alam offers the ultimate in convenience and connectivity for all types of traveler.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent