Job Description

Guest Ambassador (Front Office Team)
1. Greet and receive client family and / or other persons entering the premises for information and assistance.
2. Address and escalate customer complaints.
3. Provide valuable information about amenities, area and venues as well as promote services.
4. Handle guest inquiries along with concerns in a timely and professional manner.
5. Welcome and accompany VIP guests from driveway to assigned location.
6. Escort customers to the appropriate locations or assist on customers\xe2\x80\x99 needs.
7. Give insight to guests and customers about the building in addition to the services provided.
8. Respond to questions and share knowledge with guests and customers on latest promotions.
9. Responsible for helping guests and customers visit unfamiliar places while describing the purpose of the area to put their mind at ease.
10. Monitor activities of guests and customers during a tour to ensure compliance with building regulations and safety practices.
11. Answer phones, prepare reports as necessary and participate in staff meetings.
12. Any other duties as assigned by the superior / management to you from time to time.
Job Requirements
1. SPM Leaver or Diploma in Hospitality, International Hospitality, Hotel Management, Luxury Brand Management, Public Relations, Mass Communication or equivalent.
2. Fresh graduates are welcomed to apply.
3. Comfortable to work on shifts, weekends and public holidays. (Eligible for Hardship Allowance)
4. Well versed in Microsoft Office Applications.
5. Able to speak Mandarin and English.
6. Confident when interacting with others (customers, agents & colleagues).
7. Include recent photo in your CV.
8. Able to work at Nirvana 2, Jalan Dewan Bahasa, Kuala Lumpur.
Benefits
1. EPF, SOCSO, EIS
2. Free Parking at Indoor Private Parking Lot
3. Meal Discount for Staff (Can use for Breakfast, Lunch & Dinner)
4. Medical Benefit & Insurance Coverage
5. Training Opportunity
6. Many more\xe2\x80\xa6 Additional Information Career Level
Entry Level Qualification
Primary/Secondary School/O Level, Higher Secondary/STPM/\'A\' Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma Job Type
Full-Time Job Specializations
Hotel/Restaurant, Hotel/Tourism Company Overview Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, most notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly keep improving, innovating and raising our standards of service as a leader in the industry in Malaysia and Asia as a whole. From the first approved private memorial park in Semenyih, Selangor, Nirvana Asia Group has since expanded to Shah Alam and Klang (Selangor), Penang Island and Bukit Mertajam (Penang), Kulai, Segamat and Tiram (Johor), Kuala Lumpur, Sungai Petani (Kedah), Ipoh (Perak), Melaka, Kota Kinabalu (Sabah) and Sibu (Sarawak). Nirvana Asia Group also currently has international presence in Jakarta and Medan (Indonesia), Ban Bueng (Thailand) and Singapore.
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911038-P Company Size
501 - 1000 Employees Average Processing Time
7 days Industry
Others Benefits & Others
Dental, Miscellaneous allowance, Medical, Parking, Vision, Business (e.g. Shirts), Company Trip, Bonus, Annual Increment, Regular hours / Saturdays or Shift required Specific Location
Jalan Dewan Bahasa Company photos
1/5 Job Type: Full-time