Job Description

Admission / Bedside Admission To register and update patient, next-of-kin or guarantor information into the HIS system and booking of beds. Getting patient, patient\xe2\x80\x99s next-of-kin or guarantor to endorse on the admission form, letter of undertaking and condition of services. To explain to patient, next-of-kin or guarantor the condition of services especially on their valuables (e.g. hand phones, wallets or purse) and to highlight patient on their room and board entitlement especially the insurance cases and patient with guarantee letter. To collect deposit from patient and issue official receipt attach with copy of condition of services which duly signed by the patient, next-of-kin or guarantor. To send patient to respective ward if CCA is not available. To refer patient to Emergency Department if patient come without any referral letter or not in good condition. Discharge To inform the respective wards when patient\xe2\x80\x99s bill is ready. To explain to patient various charges, they required to pay as stated in the bill. To collect the outstanding from patient and refund the excess deposit to patient upon discharge. To issue official receipt to patient upon settlement of bills. To advice patient to collect their TTH from pharmacy or inform doctor if patient refuse to take TTH or if applicable. To fill up manual refund to patient with approves signatures. If patient is unable to settle the hospital bill, refer to Patient Services Executive or Sr. Executive Credit Control. In the event of handling difficult patient or patient complaint, refer to Patient Services Executive. Switchboard Operator Function To receive and transfer incoming calls. To be courteous and patience, listen carefully and to speak clearly at all times. To take down messages and hand it over to the respective person. To change patient immediately once patient makes call. To print general itemized telephone bill made by staff. To page for CODE BLUE or another announcement when required. To attend call or queries from patients and public if no incoming or outgoing calls. To rotate the admission counter clerks duty on night shift. Job Requirements Certificate/Diploma in relevant field. SPM credits in English & Math Preferably Good communication and organizational skills Good interpersonal skill Preferably 2 years working experience in relevant field. Preferably with customer service and cashier experience
Pantai Hospital Ipoh is located 5 minutes from the North-South PLUS Highway interchange and Ipoh city centre. Serving the local communities of Ipoh, it has grown to become one of the premier healthcare provider in Perak and the northern region of Malaysia. The 225-bed hospital houses over 90 consultant specialists who provide quality care and treatment aided by qualified nurses and allied healthcare professionals. The hospital provides an extensive list of medical services and specialties including anaesthesiology, cardiology, dermatology, oncology, neurosurgery, psychiatry, plastic and reconstructive surgery, respiratory medicine, rheumatology and more. Pantai Hospital Ipoh utilises technology and skill to remain trusted professionals in healthcare delivery, from prevention and detection to treatment and care, where it matters most. Pantai Hospital Ipoh is one of 16 hospitals operated by Pantai Holdings Sdn Bhd (Pantai Group), which is part of Parkway Pantai Limited, a subsidiary of IHH Healthcare Berhad (IHH).
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent