1. Greet and receive client family and/or other persons entering the premises for information and assistance. 2. Address and escalate customer complaints. 3. Provide information about amenities, area and venues and promote services. 4. Ensure that front office staff is available at all the times for customer assistance. 5. Handle guest inquiries and concerns in a timely and professional manner. 6. Welcome and accompany VIP guests from driveway to assigned location. 7. Assist with funeral services, assisting at services, floral delivery, picking up supplier, participating at special functions and other duties as required to ensure that services run smoothly as planned. 8. Escort customers to the appropriate locations or assist on customers\xe2\x80\x99 needs. 9. Answer phones, prepare reports as necessary and participate in staff meetings. 10. Any other duties as assigned by the superior/ management to you from time to time. Job Requirements 1. Degree in Hospitality, International Hospitality, Hotel Management, Tourism Management, Leisure Management, Luxury Brand Management, Public Relations, Mass Communication or equivalent. 2. Fresh graduates are welcomed to apply. 3. Comfortable to work on shifts, weekends and public holidays. (Eligible for Fixed Weekends Duty Claims) 4. Well versed in Microsoft Office Applications. 5. Able to speak Mandarin and English. 6. Confident when interacting with others (customers, agents & colleagues). 7. Include recent photo in your CV. 8. Able to work at Nirvana 2, Jalan Dewan Bahasa, Kuala Lumpur. Benefits 1. EPF, SOCSO, EIS 2. Free Parking at Indoor Private Parking Lot 3. Meal Discount for Staff (Applicable to Breakfast, Lunch & Dinner) 4. Medical Benefit & Insurance Coverage 5. Training Opportunity 6. Many more\xe2\x80\xa6
Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over two decades of experience in memorial park operations. We play a vital role in promoting an important part of our culture concerning funeral rites predominantly in the Malaysian Chinese community. We diligently aspire to keep improving, innovating and raising our standards of service to ensure we remain a leader in the industry across Malaysia and Asia. From the first private memorial park in Semenyih approved by the Selangor state government, Nirvana Asia Group has today expanded to Shah Alam, Klang (Selangor), Kuala Lumpur, Penang, Bukit Mertajam, Sungai Petani (Kedah), Kulai, Segamat, Tiram (Johor), Kota Kinabalu (Sabah), Sibu (Sarawak), Jakarta, Medan (Indonesia), Singapore, Thailand and Vietnam. Nirvana Asia Group lives by the \xe2\x80\x9cCaring for Life\xe2\x80\x9d philosophy and idealsin steering the organisation ahead. At Nirvana Asia Group, you can always expect a pleasant experience during a critical moment through its professional, detailed, comprehensive and well-acclaimed, one-stop-worry-free funeral services.
Bachelor\'s or Equivalent