Job Description

TUN FATIMAH RIVERSIDE HOTEL (PRIHATIN GROUP OF COMPANY) Job Title : FRONT OFFICE ASSISTANT Department : FRONT OFFICE Reports to : FRONT OFFICE SUPERVISOR (or as per directed by Management) Job Purpose :

• Responsible include registering guests, managing reservations and providing information about rooms, rates and amenities.
• Responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day\'s work, including reconciling accounts at a high level of detail.

RESPONSIBILITIES (Expected job task and responsibilities)

• Primary Functions
• To work on 24 hours shifts
• Attend all incoming calls and emails with manners
• Handle Hotel system
• To prepare night audit reports
• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Respond to clients\xe2\x80\x99 complaints in a timely and professional manner
• To liaise with Housekeeping Department and Maintenance Department
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Assist with filing and other administrative tasks as needed
• Keep reception area clean and welcoming
• Able to multi task
• Secondary\xe2\x80\x99s Functions:
• Any other job functions as directed by Management from time to time.

IMPORTANT: The Management at its sole and absolute discretion may vary any of the provisions in this JD from time to time if the needs arise without notice to you and you are to abide by the variations accordingly. Job Types: Full-time, Fresh graduate Salary: RM1,500.00 - RM1,800.00 per month Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Holidays
• Night shift
• Rotational shift
• Weekend jobs

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Melaka City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Expected Start Date: 06/15/2023