Job Description

Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers.

Greet and welcome guests as soon as they arrive at the Hotel Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Responding to requests for help and information Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions Preparing room bills and ensuring prompt payments Checking guests out, taking payments and returning deposits
Requirements and skills

Proven work experience as a Front Office Assistant or similar role Proficiency in Microsoft Office Suite Professional attitude and appearance Solid written and verbal communication skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude
Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

Free parking Health insurance Maternity leave Meal provided Opportunities for promotion Professional development
Ability to commute/relocate:

Tanah Rata: Reliably commute or planning to relocate before starting work (Required)
Experience:

Front Office Assistant: 1 year (Preferred)
Language:

English (Required)
Work Location: In person