Job Description

Responsibilities:

To supervise all your staff; Maintain Staff grooming uniforms, neat and good looking, punctuality, follow resort rules and regulations and front office procedures and task given. To ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors. Prepare and submit weekly duty rooster and monthly attendance record. Providing assistance to the heads in the administration department. Undertake all documents and report request by Accounts department. Responsible on room reservation; group booking, online travel agent, direct reservation, walk in reservation and others related. Responsible for all incoming calls, responding to them and transferring the call to the appropriate department/ person. Providing information about the service and products of the resort. Registration of guest, check in, check out and billing as Front Office procedures. Attending guest complaints and any incident, report and follows the procedure. Ensure all guest are well treated to maintain superior guest satisfaction levels. Plan and propose to up sell our product. Work with Sales department to pass all leads to follow up an able to achieve sales targets. Review, analyse and improve guest review in trip advisor or online travel agent review comments. Maintain of all documents, files and all Front Office records in an organized manner. Undertake all front office daily sales revenue, record and submitted to account department.
Job Type: Full-time

Benefits:

Free parking Maternity leave Meal provided Opportunities for promotion
Schedule:

Morning shift Afternoon Shift Night Shift
Supplemental Pay:

Overtime pay
Education:

Sijil Pelajaran Malaysia (Preferred)
Expected Start Date: Immediately

Job Type: Full-time

Pay: RM2,000.00 - RM2,200.00 per month

Benefits:

Free parking Meal provided Opportunities for promotion Professional development
Experience:

Front Office Supervisor: 1 year (Preferred)
Location:

Kuantan (Preferred)
Work Location: On the road