Job Description

Duties & Responsibilities

• Operational Performance
• Ensure the warehouse operates at peak efficiency by managing end-to-end warehouse operations (receiving, inbound, putaway, picking, outbound)Ensure all B2B and B2C are fulfilled (picked, packed and dispatched) accurately within the agreed SLA
• Familiar with warehouse management systems; use a system to manage warehouse,

results of all warehouse activities are properly logged into the system * Monitor system for issues and errors by warehouse staff, and resolve/escalate where necessary

• Responsible for managing and maintaining all goods in storage - reconciliation of data in system to on-ground inventory
• Manage day-to-day operations, including, but not limited to:Support all customer requests and requirements to achieve service level targets
• Execution of operational tasks as and when needed, and implementing corrective actions where necessary
• Manpower allocation and supervision of task completion
• Primary information source for the warehouse team - communicate policies and maintain compliance and consistency
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
• Conduct training for warehouse associates on latest processes
• Operational Evaluation
• Gather and interpret qualitative and quantitative data in order to identify operational issues and gaps, and provide solutions to improve efficiency and adherence to service levels
• Monitor and review workflow, manpower and space requirements, equipment layout, consumables usage while ensuring productivity, quality and customer service standards are met
• Ensure that process documentation and training materials are updated as needed
• Process Design and Improvement
• Participate in warehousing design, establish and implement warehouse management procedures, quality control processes and various indicator systems
• Continuously shape and improve existing warehouse
• Operational processes with industry best practices, e.g. quality improvements, efficiency and process optimisation, cost reduction,

excellence; assess current warehouse operations and suggest improvements to better manage warehouse utilisation, inventory handling and storage processesKey Requirements

• 8 - 10 years of operations management experience, preferably in logistics/supply chain industry
• Degree or equivalent, ideally in Logistics and Supply Chain Management
• Prior experience in a warehouse working on logistics operations
• Candidate with contract logistics background is preferred
• Understanding of B2B/B2C warehousing and fulfilment as a service
• Capable to process new information on the go and be comfortable with ambiguity
• Meticulous, detail-oriented and process driven
• Highly organised and responsible individual
• Strong people management skills
• Willingness to work hands-on in a warehouse and help out with on-ground warehouse processes
• Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
• Knowledge of key WMS functionalities is a must
• Working Location Shah Alam (Maple tree)

Ninja Van