Furniture Outlet Branch Manager

Pulau Pinang - Simpang Ampat, Melaka, Malaysia

Job Description


MohonKelayakanEducation:

  • Bachelor\'s degree is preferred. Fresh graduates are welcome to apply
Working Time:
  • 1 week 6 days (Must able to work weekend and public holiday) (Off day: any day of weekday)
  • Working time: 10am to 7pm
Experience:
  • Previous experience in retail management, particularly in the furniture industry, is highly desirable.
  • Demonstrated experience in managing a team and achieving sales targets.
  • Experience in inventory management, merchandising, and customer service.
Skills:
  • Strong leadership skills to effectively manage and motivate a team.
  • Excellent communication skills to interact with customers, employees, and suppliers.
  • Proficiency in sales techniques and customer relationship management.
  • Analytical skills to interpret sales data, track inventory levels, and optimize store performance.
  • Problem-solving skills to address customer complaints and operational issues.
  • Familiarity with computer systems and point-of-sale (POS) software.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Attention to detail to ensure accurate inventory management and financial reporting.
  • Negotiation skills to secure favorable deals with suppliers and vendors.
Personal Qualities:
  • Customer-focused mindset with a commitment to providing exceptional service.
  • Adaptability to handle changing market conditions and customer preferences.
  • Integrity and honesty in dealing with customers, employees, and stakeholders.
  • Enthusiasm for the furniture industry and staying updated on design trends.
  • Strong work ethic and dedication to achieving sales and profitability goals.
  • Ability to work well under pressure and maintain composure in challenging situations.
  • Leadership qualities such as decisiveness, empathy, and team-building skills.
  • Willingness to work flexible hours, including weekends and holidays, as required by the retail industry.
TanggungjawabTeam Management:
  • Supervise and lead a team of sales associates, warehouse staff, and administrative personnel.
  • Provide training, guidance, and support to ensure staff members are equipped to meet sales targets and deliver excellent customer service.
  • Conduct performance evaluations and provide feedback to improve team performance.
  • Create a positive and motivating work environment to foster employee morale and productivity.
Sales and Revenue Generation:
  • Develop and implement sales strategies to achieve revenue targets and maximize profitability.
  • Monitor sales performance and analyze sales data to identify trends, opportunities, and areas for improvement.
  • Set sales goals for the team and track progress towards meeting objectives.
  • Personally assist customers with product selection, inquiries, and purchases to drive sales and ensure customer satisfaction.
Customer Service:
  • Ensure a high standard of customer service is maintained throughout the outlet.
  • Address customer inquiries, concerns, and complaints in a timely and professional manner.
  • Resolve escalated issues and ensure customers leave with a positive impression of the outlet.
  • Implement customer service policies and procedures to enhance the overall shopping experience.
Inventory Management:
  • Oversee inventory control processes, including stock replenishment, merchandise display, and stock rotation.
  • Monitor inventory levels and coordinate with suppliers to ensure adequate stock availability.
  • Conduct regular inventory audits to verify accuracy and minimize shrinkage.
  • Implement strategies to optimize inventory turnover and minimize excess stock.
Operational Efficiency:
  • Manage day-to-day operations of the outlet, including opening and closing procedures, staffing schedules, and facility maintenance.
  • Ensure compliance with company policies, procedures, and safety standards.
  • Implement cost-saving measures and efficiency improvements to optimize operational expenses.
  • Collaborate with other departments, such as marketing and logistics, to coordinate promotional activities, product launches, and delivery schedules.
Financial Management:
  • Monitor financial performance, including sales revenue, expenses, and profitability.
  • Prepare and analyze financial reports to assess the outlet\'s financial health and identify areas for improvement.
  • Develop annual budgets and forecasts in collaboration with senior management.
  • Implement pricing strategies and promotions to drive sales and maximize revenue.
Market Analysis and Competitive Intelligence:
  • Stay informed about industry trends, competitor activities, and market developments.
  • Conduct market research to identify customer preferences, demographic trends, and emerging opportunities.
  • Use market insights to adjust product offerings, pricing strategies, and marketing campaigns accordingly.
Compliance and Regulatory Oversight:
  • Ensure compliance with relevant laws, regulations, and industry standards.
  • Maintain accurate records and documentation related to sales transactions, inventory management, and employee records.
  • Address any legal or regulatory issues promptly and appropriately.
Promotion and Marketing:
  • Develop and implement marketing strategies to promote the outlet and increase brand awareness.
  • Plan and execute promotional events, sales campaigns, and advertising initiatives.
  • Collaborate with the marketing team to create compelling marketing materials, including print ads, digital content, and social media posts.
Continuous Improvement:
  • Monitor customer feedback and satisfaction metrics to identify areas for improvement.
  • Implement initiatives to enhance the overall customer experience and drive customer loyalty.
  • Encourage innovation and creativity among staff members to improve processes and achieve operational excellence.
Manfaat
  • Health Insurance: Coverage for medical, dental, and vision care helps employees and their families maintain their health and well-being without incurring significant out-of-pocket expenses.
  • Employee Discounts: Offering discounts on company products or services, as well as partnerships with external vendors, provides employees with additional perks and incentives.
  • Parental Leave: Maternity, paternity, and adoption leave policies support employees during significant life events and help them balance their professional and family responsibilities.
  • Bonuses and Incentive Programs: Performance-based bonuses, profit-sharing plans, and recognition programs reward employees for their hard work and contributions to the company\'s success.
  • Transportation Benefits: Subsidized or pre-tax commuter benefits, such as public transportation passes or parking reimbursement, help offset commuting costs for employees.
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Job Detail

  • Job Id
    JD1027564
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pulau Pinang - Simpang Ampat, Melaka, Malaysia
  • Education
    Not mentioned