Job Description

Golden Jaguar Jewellery is seeking a dynamic, results-oriented

General Manager (GM)

to lead the entire organization, ensuring excellence across all departments including eCommerce, retail operations, sales, marketing, logistics, and customer service. The GM will drive strategic growth, oversee day-to-day operations, monitor KPIs across teams, and ensure efficient workflows that align with the company's values and premium brand positioning in the luxury jewellery sector.

Key Responsibilities

Strategic Leadership & Business Growth

Develop and implement short- and long-term business strategies aligned with company goals Identify and capitalize on new growth opportunities across local and international markets Analyze market trends, customer behavior, and competitor activity to inform strategy

Company-Wide Operational Management

Oversee daily operations across all departments (eCommerce, retail, logistics, finance, customer service, HR, etc.) Ensure efficient, cross-functional collaboration and strong communication between teams Establish and refine internal processes to maximize productivity and efficiency

Performance Monitoring & KPI Management

Define, monitor, and evaluate KPIs for all departments and staff Conduct regular performance reviews, provide feedback, and ensure alignment with company objectives Prepare and present comprehensive monthly/quarterly business performance reports to leadership

Sales & Revenue Management

Lead revenue growth initiatives across both digital and physical channels Plan and execute sales campaigns, promotions, and new product launches Oversee P&L management and financial reporting

People & Culture Leadership

Lead, mentor, and support staff across departments, promoting a culture of accountability and continuous improvement Set clear performance expectations and support professional development initiatives Foster a collaborative, high-performance work environment in line with the brand's values

Digital & Brand Management

Oversee the company's digital presence, ensuring a consistent and compelling brand image Collaborate with marketing and creative teams to align branding, messaging, and campaign strategies Ensure best-in-class customer experience across all digital and retail touchpoints

Technology & Infrastructure Oversight

Ensure operational tools and systems (eCommerce platform, POS, CRM, ERP, etc.) are running efficiently Lead technological upgrades to support business growth and improve the customer journey Maintain data security, system reliability, and ease of use across platforms

Who We're Looking For :

Bachelor's Degree in Business, Management, Marketing, or related field (Master's preferred) Minimum 7-10 years of leadership experience, ideally within luxury retail, jewellery, or high-end consumer goods Proven ability to lead diverse teams and drive cross-functional alignment Strong strategic thinking, with the ability to execute with attention to detail Proficient in business operations, finance, digital marketing, and retail management Excellent communication, organizational, and problem-solving skills Adaptable, data-driven, and passionate about continuous improvement and customer experience
Job Type: Full-time

Pay: RM10,000.00 - RM18,000.00 per month

Ability to commute/relocate:

Bandar Botanic: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Retail management: 7 years (Preferred)
Location:

Bandar Botanic (Preferred)
Work Location: In person