General Manager Job in CCI TRAVEL AND TOURS SDN BHD

General Manager

Sepang, M10, MY, Malaysia

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Job Description

We are looking for an experienced and dynamic

General Manager

to lead our travel agency. The ideal candidate will oversee daily operations, drive sales growth, manage staff, and ensure excellent customer service.

Key Responsibilities:

Manage day-to-day operations including ticketing, reservations, and holiday packages Develop and implement strategies to achieve sales and profit targets Build and maintain strong relationships with airlines, hotels, and tour operators Lead, train, and motivate staff to ensure high performance Monitor industry trends and introduce new travel products Handle escalated customer issues and ensure client satisfaction Oversee budgets, reports, and compliance with travel regulations

Requirements:

Bachelor's degree in Hospitality, Business, Tourism or related field (preferred) Minimum 5 years' experience in travel agency or tourism management or related Strong leadership and decision-making skills Excellent communication and negotiation skills Proven ability to achieve sales targets and manage budgets

What We Offer:

Competitive salary with performance incentives Opportunities for career growth Supportive and dynamic work environment
Job Type: Full-time

Pay: RM4,500.00 - RM5,200.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person

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