Job Description

SUMMARY OF ROLEThe General Manager, Sales & Operations is responsible for overseeing and driving the overall sales strategy, operational efficiency, and business growth of the organization. This position involves strategic planning, team leadership, customer relationship management, and operational excellence to meet revenue and profitability goals.RESPONSIBILITIES:Sales Leadership: * Sales Strategy: Develop and execute sales strategies to drive revenue growth, expand market share, and identify new business opportunities and customer segments.

• Revenue Targets: Set and achieve sales targets across monthly, quarterly, and annual goals, while monitoring and analyzing performance metrics to optimize results
• Team Management: Lead and manage the sales team through hiring, training, performance evaluation, and development, and fostering a high-performance culture focused on customer success and target achievement.
• Customer Relationships: Build and maintain strong relationships with key clients, partners, and stakeholders, while addressing concerns and feedback to ensure satisfaction and retention.

Operations Management: * Operational Planning: Develop and execute operational strategies aligned with organizational goals, ensuring effective resource allocation and cost management.

• Process Improvement: Analyze and improve operational processes to boost efficiency and productivity, while ensuring compliance with company policies, industry regulations, and standards.
• Demand vs. Fulfillment: Monitor and balance customer demand with operational capabilities, ensuring effective forecasting, planning, and coordination between sales and operations to meet delivery timelines and address demand-fulfillment mismatches
• Variance Control: Implement monitoring systems to track deviations in performance against budgets, schedules, and quality standards, and develop action plans to address variances, ensuring alignment with organizational objectives
• Cross-Functional Collaboration: Collaborate with real estate, maintenance, and construction teams to build and maintain store networks, ensure optimal equipment and store conditions, and align with other departments to execute strategies seamlessly.

Strategic Leadership: * Business Planning: Participate in organizational planning, budgeting, and forecasting, while contributing to the development of long-term goals and expansion initiatives.

• Market Analysis: Stay updated on market trends, competitor activities, and industry developments, using data insights to make informed decisions and stay ahead of market changes
• Risk Management: Identify potential risks and develop mitigation strategies to minimize operational and financial impacts.
• Variance Analysis & Reporting: Analyze variances in financial performance, operational metrics, and sales data, providing detailed reports with improvement recommendations to senior management.

Performance Measurement: * Regularly track KPIs across sales and operations, providing detailed reports to senior management.

• Drive accountability through regular reviews and assessments of departmental and individual performance.

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Sales, Operations Management, or equivalent discipline, MBA will be an advantage.
• At least 10 years of relevant working experience in sales, operations, or general management, with a track record of achieving results,preferably within a retail environmentor equivalent.
• Minimum 5 years' experience in a managerial position.
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Knowledge of industry trends, CRM software, and operational management tools.

7-Eleven