Job Description

• SPM / STPM or equivalent certificate holders with at least 5 years of work experienced.
• Diploma holders with at least 2 years of work experienced.
• Fresh Degree holder are welcome as full training is provided.
• Strong customer service mind set with good communication and excellent problem-solving skill.
• Resourceful, proactive, attentive to details and a good team player.
• Possess good communication skills (verbal and written English), additional Mandarin verbal ability is an added advantage.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

:

• Crucial in building and retaining customer relationships via calls and emails.
• Identify and resolves customer inquiries/issues accurately.
• Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
• Responsible for identifying and escalating customer issues to the appropriate department.
• Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.
• Updates customer data and other relevant information into the relevant systems (as required) accurately.
• Provides suggestions on process improvements and participates in Contact Centre initiatives for increased effectiveness.
• Ensures knowledge is up to date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre\'s knowledge management system.

Benefits

Benefits:

• Basic salary is up to RM4k depends on experience.
• 21 days annual leave
• 14 days medical leave
• RM500 Bonus upon confirmation (1 time off)
• Dental & Optical RM400 per annum
• Insurance & Medical Coverage included dependent.
• RM300 per month for Mandarin Language Allowance
• Shift Allowance is up to RM990 depends on shift schedule.
• Transport Allowance (Start before 7am/ End after 12am)
• Quarterly KPI Incentive up to RM2,200
• OT/Meal Allowance is claimable upon approval.
• Performance bonus up to 6 months and salary review in March

*Subject to internal rules and policies which is variable and may change from time-to-time basis depends on individual and company\'s performance.

Additional Info:

• Earliest shifts start at 6am, latest shift end by 3am
• Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement)
• 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)
• 8.5 hours shift - Work 5.5 days (Mon-Fri 8.5 hours; Sat 5 hours)
• 1 month classroom training (Mon - Fri, 9am - 6.30pm) Mandatory attendance

Interview Process: Submission of CV & documents
Online Assessment
Online Interview
Shortlisted
Offer
Pre-employment check & medical check
Onboard

Additional Benefits

• EPF / SOCSO / PCB
• Training Provided

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