Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together.

How will you make an impact in this role? Get ahead in your career by joining our Global Fraud (GF). GF manages fraud capabilities, strategies and operations to protect American Express Service Establishments and Card Members from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries. Join and be associated with one of the world\xe2\x80\x99s most renowned brand! You will handle premium customers based in United States of America, Singapore, Australia, New Zealand, India, and United Kingdom.

Key responsibilities include but are not limited to the following:

• You will interact with premium customer to protect their account from fraud activities primarily on inbound and outbound calls, whilst proving World Class servicing.
• Make sound decisions through systematic analysis.
• Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.
• Highlight and recommend changes in workflows, procedures, based on customer demands to meet their needs and ensure best-in class customer experience at all time.
• You will be servicing a diverse number of markets and Customers who are our esteemed Service Establishments and valued Card Members.
• Provide premium and personalized services to customer by enabling spend and generating revenue, whilst minimizing Credit and Fraud risk.
• Live by the mantra to Reduce Provision, Enable Spend and Prevent Fraud!

What we\xe2\x80\x99re looking for?

• Fluent in English with strong customer centric mindset.
• Have International exposure in handling native English speaker e.g. US, ANZ and/or UK is highly preferred.
• Experience in face to face customer and clients for more than 2 years is highly suited.
• Minimum of 3 years working experience in industries related to hospitality/premium retail/entertainment & advertising/Call center.
• Minimum of Diploma qualifications, preferably with tertiary education.
• Must be willing to rotate in day shifts (7-day week, rotating off days).
• Hold a high level of integrity, passionate about analytical thinking and problem solving.
• Able to work and adapt in a fast pace environment.
• Typing skills 40-45wpm.

In return we reward your hard work with:

• Competitive salary and monthly performance incentive on top of basic salary
• Shift Allowance
• Huge career potential and global growth opportunities

Additional Details:

• Location: Menara Prestige, Jalan Pinang, Kuala Lumpur.
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
• At American Express\xe2\x80\x99 discretion this position may be work from home and adjusted back to \xe2\x80\x9cin office\xe2\x80\x9d at any time
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.