Job Description

Job description \'The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.\' Why join us Some careers grow faster than others. If you\'re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC\'s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis accuracy efficiency and control to frame and influence business decisions. We are currently seeking a high calibre professional to join our team as a Global Support Executive. What you\'ll do: Derivative forms a part of the wider Global Markets Operations. It is segregated functionally and by processing location whereby processes support the lifecycle movement of trades across multiple layers of process flows. These processes essentially support front office trading activities in Hong Kong, London, Paris and New York, on the HSBC Asia Pacific (HBAP), HSBC Bank Plc (HBEU), HBCE and HSBC USA (HBUS) balance sheets. Customers / Stakeholder: To ensure a high quality and accessible service to the business, and both internal / external clients. Leadership & Teamwork: To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA\'s. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Participate in any team, departmental, and center initiatives aimed at improving work-life balance. Ensure expertise and competencies are delivered towards the success of the team. Operational Effectiveness & Control: To ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management. Support Change related activities. Management of Risk: Promote and display risk culture in terms of behavior, ownership, leadership and awareness plus cultivate a supportive environment towards achieving risk objectives. Work towards improving process KRIs, KPIs and bright lines through the efficient use of tactical and strategic solutions. Observe that all reporting requirements applicable to their role are completed in a timely manner and to a high standard. Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement and ensure adherence to the Group Privacy, Control and Compliance Policies, applicable to their role. Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring. Understand and ensure compliance to all relevant internal and external governance, regulations and procedures that apply to the process and business. Role Context: Investigate / validate trades on email blotters / recaps, consents, batch populations from GC, Summit, XFOS, ICELINK, DTCC and DTP. TRS population is reconciled and updated in shared worksheet as real-time communication with the drafting team to ensure T+0 dispatch paper confirmations. Raise trade discrepancies to front office and ensure outstanding queries are chased and closed in timely fashion. Liaise with front office, sales and operations to resolve trade discrepancies. Responsible to update end of day population in Trade Capture MI and Credit Reporting Dashboard along with email notification to Front Office for missing sales recap trades. Monitor trades on Novation Platforms (DTCC GUI and Icelink) for Novation Deals, Broker Inbox for incoming Broker Confirmation tickets for Broker Deals. Responsible to chase front office and sales on ensuring novation trades are approved by T+0. Raise trade discrepancies to front office and ensure outstanding queries are chased and closed in timely fashion. Liaise with front office, sales, desk support and counterparties to resolve trade discrepancies. Responsible to validate and update end of day population in Trade Capture MI. Monitor and ensure all trade population are fed in DTCC accordingly. Raise trade discrepancies to front office and ensure that all outstanding queries are put on priority for completion. Liaise with front office, sales and counterparties to resolve trade discrepancies. Investigation and resolution of counterparty alleges on DTCC. Unrecognized trades are prioritized as risk to ensure they are mitigated. Timely distribution of reports, MI, analyses and metrics. Management of Risk: Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations. Adheres to the HSBC control framework and promotes excellent risk management across the function. Close working partnership with the Global CCO Team. Observation of Internal Controls: Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. Role Dimensions: This role covers multiple balance sheets. HBAP, HBEU, HBUS and HBFR forms the larger part of the required coverage. Requirements What you will need to succeed in the role: A degree in accounting/finance/management/business - higher qualifications are not a bar provided aspirations commensurate with the position. Sound knowledge of capital market products, in-depth knowledge of Derivatives is required. In depth working knowledge of Derivative pre and post confirmations investigation and post trade analytics is required. Strong Derivatives Operations background. (A minimum of 1 year of experience in this field need to be substantiated with the above working knowledge). Strong culture of ethics, efficiency, risk and control. Experience Applicants for this role should be existing processors (or similar capacity evidenced) with an understanding of Derivatives as financial instruments in investment banking. Experience in a risk role would be preferable although not essential. Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty. Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer. Adaptable, considerate as well as impervious to various client\'s high and low intensity behavior Has full knowledge of features, benefits and procedures for all portfolios and takes initiative for reviewing daily updates and implementing changes with minimal supervision. Ability to identify opportunity for improvements towards self and others and initiate self-improvement ethical working patterns. Assists on strengthening core processes by challenging control gaps within the DIM, procedures and liaise with Control Team to ensure mitigation is in place Ability to analyze MI data, provide root cause breakdown and liaise with Business Development and IT teams. Follow through on taking part of UAT testing and recognizing YB projects In depth knowledge of FI Derivatives products, process, systems, management expectations, client needs, regulatory commitments and the Global Market Operations strategic objectives is a must. Open to coaching on administration tasks, people management, team leadership and leading via engagement and culture. Uphold ethics, conduct, regulations, procedures, policies, controls, values, discipline and fearless to do the right thing i.e. escalating on tough situations, bad behavior by middle office / front office and rogue trading. Open to cross training and delegation. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You\'ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd...

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