Job Description

Description

• Provide leadership and management to the centre sales team to deliver the annual sales and growth targets
• Responsible for SME/SMI and middle market commercial loans growth and credit quality
• Drive customer acquisition, satisfaction and retention
• Grow market share and share of customers wallet

• Develop, implement and manage the center sales plan to achieve the CBBCs target
• Build up market share of commercial loans in respective regions
• Responsible for deposits growth
• Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationship
• Develop and maintain a network of business contacts
• Cross sell other Banks products
• Train and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loans
• Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
• Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the Bank
• Resolve customers complaints and attend to requests in a timely manner
• Ensure that there are no adverse reports from the audit findings of the centre.
• Ensure compliance to the policies and procedures setby the Bank.
• Ensure timely review of credits with view to continue / increase exposure.

Requirements

• Bachelor Degree - Any related field(s).
• Minimum 5 years of credit and marketing experience
• Proven track record in marketing SME/SMI and commercial loans
• Ability to lead and motivate a team
• Good written and verbal communication skills.
• Good financial and business analytical skills
• Excellent interpersonal and communication skills

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank