Job Description

Job descriptionWhy join us?If you\xe2\x80\x99re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.The Asset Services function is a utility within the MSS ( Markets Securities & Services ) Operations construct servicing the Custody, Funds & Global Markets business divisions. The functional head will be primarily responsible for unifying these 3 business lines within our Global Service Centre ( GSC ) construct and building out a cohesive and best in class operational capability across the footprint.The Functional head will primarily be responsible to managing Asset Services in the Global Service Centre, Kuala Lumpur. The incumbent will play a pivotal role in deploying and managing an end to end consistent operating model that encompasses full digital and client self-serve capabilities whilst providing a framework to nurture and develop our top talent into leaders of the future. Creating and delivering a best in class operational capability within our GSC that future proofs the organisation against organic and volume growth falls within this remit.What you\xe2\x80\x99ll do:Impact on the Business:

• Ensure strict adherence to the various risk and HSBC polices that exist within MSS
• Manage and deliver services in accordance with the functional and sector Service Level Agreements
• Drive and deliver the end to end target operating model whilst measuring and reducing the associated Cost Income Ratios associated with the operational activities

Customers / Stakeholders:

• Connectivity to both the Regional Heads of Asset Servicing Operations, Client Product Teams, CCO ( Chief Controls Office ) Community and becomes a trusted partner to our clients (both internal & external)
• Drives and maintains the connectivity and inclusion across the global operational teams within Asset Services
• Forms a strategic partnership with both the Operational Design Implementation & Risk functions within Asset Services
• Drives partnership with Technology and other support functions to achieve seamless execution of the Asset Services product.

Typical KPI\xe2\x80\x99s and Targets:

• Delivering operational excellence utilizing metrics management tooling deployed across all products and jurisdictions.
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
• Streamline operational procedures to minimize cost, enhance system automation and ensures service quality and productivity.
• Protects the interests of the Bank and manage operational risk.
• Strategic execution of the people agenda building a diverse and optimal operational unit

Management of Risk (Operational Risk / FIM requirements):

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also, by addressing any areas of concern in conjunction with entity management and/or the appropriate department

Leadership & Teamwork:

• Leads a large and diverse team towards achieving strategic objectives, delivering client service excellence.
• Confident in communicating concisely and using multiple mediums.
• Ability to manage multiple streams of work at once covering different topics and stakeholders.
• Ability to develop management and leadership capability.
• Ability to motivate and drive teams to support all functional stakeholder requirements and initiatives.
• Capable of leading work front to back, including engaging colleagues from Risk, Finance, Compliance and Technology

Governance and Committee Memberships:

• Asset Services MANCOM
• Asset Services Risk Management Meeting

RequirementsWhat you will need to succeed in the role:

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also by addressing any areas of concern in conjunction with entity management and/or the appropriate department.
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.
• Also and when applicable, ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators
• Exposure to Custody and Markets Operations products and processes
• Proven experience (minimum 5 years) of providing Asset Services Operations leadership and management within a Securities Services and Global Markets environment.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals.
• Proven track record of delivering scalable and sizeable transformational projects and change programmes
• Proven track record of healthy challenge to clients and support functions
• Effective usage of time and prioritization
• Demonstrable experience of working in diverse and multi-cultural financial institutions
• Ability to manage sustainable and robust relationship across multiple business lines and geographies.
• Demonstrable risk management background and skillset

HSBC