Job Description

Job descriptionSome careers grow faster than others.If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.We are currently seeking an experienced professional to join our Retail Products team within Wealth and Personal Banking as Head of Mortgage.Principal responsibilities:

• To plan, direct and manage all aspects of the HSBC mortgage business to maximise profitability and productivity in line with the Bank\xe2\x80\x99s strategic plan to achieve the desired objectives and to maintain HSBC position in the market.
• To work closely with the other related departments i.e. Operations, Credit, CCR, DST/Telesales and overall drive the profitability and service level of the HSBC retail asset Business.
• Constantly monitoring, reviewing and taking actions to manage business performance against forecast and plan.
• To support internal customers e.g. Sales to meet external customer\xe2\x80\x99s expectation whilst protecting the Bank\xe2\x80\x99s interest.
• To formulate and execute suitable control policies to mitigate and minimize the risk while promoting business growth.
• To respond to and ensure adherence to regulatory and FIM requirements.
• To increase the Bank\'s profitability in the face of declining margins and increased competition by capitalising on new opportunities/products arising from market changes in a coordinated, cost effective manner, and to continue to explore new business opportunities and maintaining customer loyalty to the Bank.
• To monitor and work with Service delivery to optimize operational effectiveness.
• To support the Bank\xe2\x80\x99s sustainability agenda via a green mortgage offering.

Requirements

• Must have a bachelor\xe2\x80\x99s degree preferably a degree in Finance or in related fields.
• At least 10 years of working experience in financial institution or related field.
• Experience in Asset Lending product will be an added advantage.
• Good understanding and knowledge of market and mortgage product knowledge.
• Ability to think out-of-the-box to craft innovative campaigns and able to establish strategies to drive customer loyalty, increase activation rate and reduce attrition rate.
• Evidence of strong business decision making & have good planning & organisation skills. Knowledge of governance and control framework.
• Project management experience with proven track records.
• Strong interpersonal and communication skills to a wide range of branches and other stakeholders and at different levels of seniority.
• Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results.
• Ability to work in a pressurized environment and manage continually changing priorities effectively.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.Opening up a world of opportunity.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by HSBC Bank Malaysia Berhad

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