Responsibilities Drive revenue through proactive outreach to new opportunities Educate customers on the value of respond.io Provide solution recommendations based on a customer\'s business needs and usage patterns Manage multiple customers simultaneously at various stages of the sales process Handle inbound customer communication and organize/escalate issues appropriately including: billing, legal, security, and technical inquiries Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product Qualifications Possess 2-3 years of a similar role within a B2B SaaS company You have a consistent track record of identifying customer needs and successfully implementing solutions You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships You are ambitious and driven to achieve goals You are flexible, adaptive, and resilient Articulate English with a clear and concise spoken and written communication style is essential Additional language skills relevant to the markets outlined above are an asset
Founded in Hong Kong in early 2017, Respond.io is a Messaging CRM that provides businesses with the tools needed to chat with customers across several messaging apps. Our mission is to improve the relationships between businesses and their customers. With over 4 billion messaging accounts worldwide, people spend more time messaging than any other activity online. This shift, combined with the power of conversation at scale, creates an opportunity to make interacting with the brands easier, more immediate, and ultimately more productive. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. We\xe2\x80\x99re here to make customer communication simple, engaging & fruitful. Here\'s what\'s in for you... \xef\xbf\xbd\xef\xbf\xbd. Attractive medical insurance \xef\xbf\xbd\xef\xbf\xbd Dental Insurance \xef\xb8\x8f. A dedicated Barista that makes coffee for you on the spot \xef\xbf\xbd\xef\xbf\xbd MacBook Pro & other top-notch devices to help you do your work \xef\xbf\xbd\xef\xbf\xbd Free Beers daily! \xef\xbf\xbd\xef\xbf\xbd. Too tired? Go find our nap room \xef\xbf\xbd\xef\xbf\xbd Shower room \xef\xbf\xbd\xef\xbf\xbd. PlayStation for FIFA games with colleagues \xef\xbf\xbd\xef\xbf\xbd. Game Lounge \xef\xbf\xbd\xef\xbf\xbd Monthly team social events \xef\xbf\xbd\xef\xbf\xbd Pizza Parties \xef\xbf\xbd\xef\xbf\xbd Unlimited snacks in our dedicated snack room! \xef\xbf\xbd\xef\xbf\xbd Birthday celebrations \xef\xbf\xbd\xef\xbf\xbd Competitive stock options & salary That\'s how life is like at Asia\'s most promising Start-Up
Bachelor\'s or Equivalent