Job Description

Position Title

Head, Standards and Procedures

Report To

Chief Operating Officer, AeroDarat Services

Role Purpose

• This position is responsible for Head Standards and Procedures is the Nominated Post Holder who provides leadership, management, and control of AeroDarat Services (ADS) policies and procedures to ensure compliance to health, environment, safety, security, regulatory requirements, and performance standards for ground operations and in line with the company\xe2\x80\x99s vision and mission.

Key Accountability

• The Nominated Post Holder on AeroDarat Training and Standards to ensure respective approvals on ground operations are obtained and maintained.

• Accountable for ensuring ADS policies and procedures are in compliance with regulatory and customer airlines handling requirements.

• Accountable for ensuring sufficient training provision and developing skilled workers who fulfils the regulatory and customer airlines\' requirements.

• Accountable for leading the Project Management coordination of all ADS projects and within Malaysia Aviation Group and external parties.

• Accountable for instilling a safe working culture within the business unit that aligns with the Workplace Health and Safety Act, Safety Management System (SMS).

Qualification & Work Experience

• Master/Degree/Professional qualification in any field with airlines/ground handling or customer services work experience, with 3-5 years working experience in airlines/ground handling or customer services, or

.

Skill & Knowledge

• Well versed with regulatory requirements especially on ground handling and airline-related requirements.
• Highly critical/ analytical thinking to analyze and reengineer processes to meet the challenging and continuously changing operations requirements.
• Added advantage to have a certificate or Human Resources Development Corporation (HRDC) & Train-the-Trainer certificate or equivalent.
• Strong communication and interpersonal skills to act as Nominated Post Holder.
• Strong project management skills.
• High integrity, honesty, a strong moral compass, good corporate and human governance

Key Responsibilities

• Plan, develop, and execute all ADS processes, activities and projects within the financial budget by ensuring optimal cost management and productivity levels.

• The Nominated Post Holder on Training and Standards for ADS.

• Responsible for the management and control of ADS Ground Operation/handling Manual, Training Manual (other related manuals), and guidance according to Corporate Policy and Procedures.

• Lead the coordination of Project Management of all ADS projects within Malaysia Aviation Group (MAG) and external parties.

• Continuously innovate the learning methods, processes, and procedures to meet the current trend.

• Determine and execute relevant performance goals for the team and monitor the performance of set Key Performance Indicators in achieving these performance goals.

• Continuously adhere to the Workplace Health and Safety Act and ADS policies and procedures.

• Ensure all incidents/accidents are reported immediately to the relevant department and Chief Operating Officer, AeroDarat Services.