Helpdesk Consultant Johor

Johor Bahru, Malaysia

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Provide first level contact and convey resolutions to customer issues in person, via phone or electronically
Diagnose and resolve software issues
Properly escalate unresolved queries to the next level of support
Walk customers through problem solving process and advice user on appropriate action
Follow up with customers, provide feedback and see problems through to resolution
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Research questions using available information resources
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes, and updates

Job Type: Full-time Salary: Up to RM4,000.00 per month Schedule:

Ability to commute/relocate:

Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)

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