Helpdesk Support
Pulau Pinang, Malaysia
Job Description
\xef\xbb\xbfClient Background: Local companyIndustry : Software and HardwareLocation: Bangsar South, Johor, PenangHeadcount: 1Position Title: Helpdesk SupportTenure: PermanentRemuneration: RM3000- RM4900Requirements
- May require an associate degree in a related area. At least 2 years of related experience.
- Ability to troubleshoot and diagnose problem.
- Good customer service skills.
- Ability to work both independently and as part of a team.
- High level of interpersonal skills to work effectively with others.
- Works under minimum supervision.
- Flexibility - responsibilities may require occasional evening and weekend work.
- Basic knowledge in SQL is an added advantage.
- Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
- Conduct application training for internal & external users\' other duties as assigned.
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Penang
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Job Detail
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Job IdJD1046089
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3000 - 4900 per month
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Employment StatusPermanent
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Job LocationPulau Pinang, Malaysia
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EducationNot mentioned