Hospitality Executive
Remote, Malaysia
Job Description
- Client servicing and guest relations
- Develop and maintain good relations with our partners
- Manage reservations and meet occupancy targets
- Identify upsell opportunities to upsell bookings
- You will be required to work using the Property Management System (PMS) and supporting subsystems like channel manager and online travel agencies (OTAs), including handling calls
- Provide good customer service in handling guest enquiries on PMS pertaining to amenities, services, local activities, etc promptly based on our customer care standards
- Be quick to react to customers\xe2\x80\x99 complaints, execute service recovery and meet response time targets
- Customer focused, responsible and service-oriented
- Organised and meticulous
- Able to work independently and as a team player
- Able to work from home or remotely
- Fluent in Malay, Mandarin and English (Written and spoken)
- Willing to work shifts and weekends
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Job Detail
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Job IdJD934206
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, Malaysia
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EducationNot mentioned