, elevates the traditional hostel experience with a touch of luxury and privacy. Understanding the growing community of travelers who seek both the vibrant backpacker vibe and the comfort of private amenities, we have designed Rucksack Inn Premium to cater specifically to these needs. Each room is fully ensuite, offering the ultimate retreat after a day of exploration. Enjoy the convenience and privacy of your own bathroom, along with premium bedding and thoughtfully designed interiors that ensure a restful and rejuvenating stay.
JOB DESCRIPTION
A hostel manager's job description includes day-to-day operations like checking guests in/out, managing staff, handling finances, and ensuring guest satisfaction. They are also responsible for marketing, maintaining the property, and ensuring compliance with health and safety regulations. This role requires strong customer service, leadership, and administrative skills to create a safe and positive environment for both guests and staff. Core responsibilities
Operations and guest services:
Oversee daily operations, including check-in/check-out, reservations, and handling guest inquiries. Ensure a high level of guest satisfaction by addressing problems and seeking feedback.
Staff management:
Recruit, train, supervise, and manage staff and volunteers, fostering a culture of excellent customer service.
Financial management:
Manage budgets, control expenses, monitor stock levels, and work to maximize revenue.
Marketing and business development:
Promote the hostel to attract more guests, develop and implement marketing strategies, and build relationships with partners.
Property and maintenance:
Supervise maintenance and cleaning staff, ensure the property is safe and well-maintained, and ensure compliance with licensing and health/safety regulations.
Administrative tasks:
Maintain financial and statistical records, manage payroll, and deal with contractors and suppliers.
Key skills and qualities
Leadership:
Ability to manage and motivate a diverse team of employees and volunteers.
Customer service:
Excellent communication skills and a commitment to providing a positive experience for guests.
Problem-solving:
Ability to troubleshoot issues and handle guest complaints effectively.
Adaptability:
Flexibility to work in a fast-paced environment with competing demands.
Organizational skills:
Strong ability to manage multiple tasks, including budget, staff, and property maintenance.
Proactive approach:
A "can-do" attitude and the ability to take initiative.
Education and Experience
High school diploma or GED; at least 2 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Work Location: In person
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