Job Description

Job title:

Hostess

Department:

Raw

Report to:

Restaurant Manager

Position Summary:

As a Host/Hostess, you are the first point of contact and the lasting first impression of the restaurant. You play a key role in delivering exceptional guest experiences through warm hospitality, efficiency, and attention to detail. With a strong understanding of menus, ingredients, guest preferences, and reservation systems, you ensure a smooth guest flow while upholding the highest standards of service excellence.

As an essential member of the Food & Beverage team, you are responsible for greeting guests with professionalism. Utilizing OpenTable, manage reservations, review daily bookings, accommodate walk-in guests, and to be familiar with frequent guests' details. This role requires strong organizational skills, awareness of service flow, and the ability to balance guest satisfaction with operational efficiency.

Duties & Responsibilities:

Greet and seat guests promptly and courteously at appropriately prepared tables according to party size and guest preference. Set up and maintain the host/hostess stand, review the daily reservation book, and assist in planning the room setup. Manage the station chart and monitor cover counts, ensuring balanced seating based on each server's workload capacity and ELSE service standards. Operate OpenTable efficiently, including handling reservations, no-shows, cancellations, and overbookings, and communicate updates to management to maximize revenue. Answer telephone calls in accordance with ELSE standards and provide accurate information regarding the restaurant and other hotel services. Estimate wait times accurately, manage the guest waiting list, and ensure guest comfort and satisfaction while waiting. Develop and maintain a complete working knowledge of menus, ingredients, daily specials, and unavailable items. Inspect daily menus to ensure proper quality, cleanliness, and presentation. Anticipate guest needs, respond promptly to inquiries or concerns, and recognize regular guests by name. Work harmoniously and professionally with team members and supervisors to ensure seamless operations. Check work schedules and ensure punctuality at all times. Maintain cleanliness and organization of assigned areas before, during, and after service. Assist with proper table setup, make minor adjustments, and rearrange tables to accommodate large parties. Support service operations by assisting with beverage and food preparation when required. Stock paper goods and bar supplies as needed. Assist in the cleaning of operational areas to maintain hygiene and safety standards. Intervene discreetly and professionally with potentially intoxicated guests, following responsible service procedures and avoiding embarrassment. Uphold the Food Safety and Hygiene Management System and ensure compliance with hotel standards. Follow Fire & Life Safety procedures and ensure awareness of emergency protocols. Maintain and protect the physical assets of the outlet, ensuring they remain in optimal condition. Complete special projects such as menu updates, signage, or other tasks as instructed by management.

Desired Qualifications:

Minimum One Years Previous Experience in The Restaurant or Food & Beverage related position with other organizations. Strong communication, organizational, and interpersonal skills Professional appearance and a passion for delivering exceptional guest service.
Job Type: Full-time

Pay: RM2,600.00 - RM2,800.00 per month

Benefits:

Health insurance Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development
Experience:

Hospitality: 1 year (Required)
Language:

English (Required)
Work Location: In person