Job Description

As a Hotel Front Desk Officer, you will be the face of our establishment, responsible for providing exceptional customer service to our guests from the moment they arrive until their departure. Your primary duties will include:Requirements:

• Previous experience in a similar role in the hospitality industry preferred.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in using computer systems and hotel management software.
• Ability to remain calm and professional in high-pressure situations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A passion for delivering exceptional customer service and creating memorable experiences for guests.

Responsibilities

• Guest Check-In and Check-Out: Front desk staff welcome guests upon arrival, process their check-ins efficiently, and facilitate smooth check-outs, ensuring accuracy in billing and handling any requests or issues that may arise during the process.
• Reservations Management: They handle reservations, whether made online, over the phone, or in person. This includes ensuring room availability, managing cancellations and modifications, and maintaining accurate records of reservations.
• Customer Service: Front desk personnel provide exceptional customer service by answering inquiries, addressing complaints or concerns, and assisting guests with various needs, such as recommending local attractions or restaurants, arranging transportation, or providing additional amenities.
• Payment Handling: They manage payment transactions, including accepting cash, credit/debit card payments, or handling room charges. Accuracy and confidentiality in handling financial transactions are essential.
• Room Assignment: Front desk staff assign rooms to guests based on their preferences, availability, and any special requests. They ensure that rooms are properly prepared and cleaned before guests\' arrival.
• Information Resource: They serve as a primary source of information for guests, providing details about hotel amenities, services, policies, and local attractions. They may also handle inquiries related to events, conferences, or special arrangements.
• Safety and Security: Front desk personnel are responsible for maintaining the security of the hotel by monitoring guest activity, verifying guest identities, and adhering to security protocols. They may also respond to emergencies or security incidents.
• Administration Tasks: This may include managing paperwork, maintaining guest records, processing paperwork related to check-ins, check-outs, and reservations, and coordinating with other hotel departments to ensure smooth operations.
• Communication Hub: They serve as a communication hub between guests and other hotel staff, relaying messages, requests, or issues to relevant departments to ensure timely resolution.
• Problem Solving: Front desk staff must be proactive and resourceful in resolving any issues or complaints raised by guests, ensuring their satisfaction and maintaining the hotel\'s reputation for excellent service.
• Overall, hotel front desk staff are essential in creating a positive guest experience and maintaining the efficient operation of the hotel. Their professionalism, attention to detail, and strong communication skills are critical in fulfilling their responsibilities effectively.

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling guest requests promptly and efficiently, ensuring their comfort and satisfaction throughout their stay.
• Processing reservations, cancellations, and modifications accurately in our reservation system.
• Managing guest accounts, processing payments, and handling cash transactions in compliance with hotel policies.
• Coordinating with other hotel departments to fulfill guest requests and resolve issues effectively.
• Maintaining cleanliness and organization at the front desk area, including the lobby and reception area.
• Adhering to all hotel policies and procedures, including safety and security protocols.

Benefits

• EPF and SOCSO
• Annual Leave
• Medical Leave
• Performance Bonus

SkillsCustomer service Problem Solving Listening Resolving Conflict Analyzing Information Customer Inquiries Communication Skill Customer Satisfaction Product Knowledge Multi-taskingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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