Job Description

• Candidate must possess at least a Professional Certificate, Advanced / Higher / Graduate Diploma, Degree, Advanced Degree.
• Fluent in English, Bahasa Malaysia, optionally Mandarin.
• Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills.
• Excellent written and verbal communication skills.
• Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.
• Good problem solving skills, able to navigate unexpected situations or conditions.
• Critical observer-thinker, bringing fresh perspective and offer intuitive solutions and ideas.
• Demonstrated leadership skills in driving teamwork excellence, conflict resolution.
• Business-minded where applicable with entrepreneurship skill to ensure business success.
• Have strong knowledge of applicable system automation, business solution softwares.

• Training and monitoring staff.
• Provide supervision, training direction, and leadership to the Reservation, Front Office and
• Housekeeping staffs.
• Establish SOP and KPIs for all departments.
• Dealing with customer complaints and comments.
• Develop alternative revenue streams to maximize sales by initiating new ideas for product
• development and identify new business opportunities.
• Always ensure delivery of excellent customer service and making sure that guests\'
• comfort and safety are not compromised.
• Addressing problems and troubleshooting in terms of hotel operations.
• Ensure that the hotel is always kept clean and tidy and that operations are in compliance
• with all relevant statutory regulations (licensing laws, health, and safety and other statutory).
• Assign duties to workers and schedule shifts.
• Ensure that all financial and statistical records are maintained in line with the Company\'s
• policies and management requirements.
• Ensure security is always effective.
• Conduct sales calls (courtesy) on selected clients and perform duty as Sales Representative if
• so required for the scope of responsibilities.
• To do marketing on promoting the hotel.
• Provide weekly management reports.
• Any other matters relating to hotel sales and marketing.

• Accommodation provided
• Annual and medical leave shall be in accordance with the prevailing Labour Law

Ricebowl