Job Description

A hotel receptionist job description includes welcoming guests, managing check-ins and check-outs, handling reservations, and processing payments. Key duties also involve answering phones, addressing guest inquiries and complaints, and performing administrative tasks like record-keeping and coordinating with other hotel staff. Core responsibilities

Guest services:

Greet guests, check them in and out, provide keys, and ensure a positive and comfortable stay.

Reservations:

Manage all reservations and cancellations received by phone, email, or online booking systems.

Guest communication:

Answer phone calls, respond to inquiries, take messages, and provide information about the hotel and local attractions.

Financial management:

Process payments, handle cash, verify credit card information, and prepare guest bills.
Job Type: Full-time

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

Additional leave Free parking Maternity leave Meal provided Opportunities for promotion Professional development
Ability to commute/relocate:

George Town: Reliably commute or planning to relocate before starting work (Required)
Experience:

front office: 1 year (Required)
Language:

English and Chinese (Required)
Work Location: In person