Job Description

We are seeking a results-driven and analytical

Revenue & Reservation Executive

to oversee pricing strategy, room inventory control, and reservation operations across our hotel brands. You will play a key role in optimizing revenue, monitoring OTA performance, and ensuring smooth reservation workflows to support business growth.

Key Responsibilities:

Revenue Management

Develop and implement dynamic pricing strategies across multiple hotel brands using RMS tools Monitor market trends, competitor rates, and demand forecasts to adjust pricing in real-time Analyze daily pickup reports, pace reports, and booking trends to drive RevPAR and ADR growth Coordinate with the marketing team for tactical promotions, flash sales, and package offers Provide regular performance reports (occupancy, revenue, yield, etc.) to management

Reservation & OTA Operations

Oversee day-to-day reservation management (direct bookings, OTA, corporate, and group) Manage room inventory across OTAs, booking engine, and PMS (Little Hotelier preferred) Ensure all rate plans, availability, and packages are updated accurately across platforms Handle B2B and group bookings, and liaise with front office teams for allocation Respond to reservation escalations, booking issues, or complaints promptly

Coordination & Optimization

Liaise with hotel operations, marketing, and finance to align rate strategy with business goals Ensure accurate guest data, cancellation policy adherence, and booking confirmations Support training of reservation staff and ensure SOP compliance Recommend system or process improvements for better conversion and upselling

Requirements:

Diploma or Degree in Hospitality, Business, or related field Minimum

1-2 years of experience

in revenue/reservations management (preferably multi-property or chain level) Proficient in PMS , OTA extranets, and RMS systems Strong analytical and Excel skills; comfortable with reporting and performance dashboards Excellent communication in English; Mandarin is an advantage Able to work independently and manage multiple hotels' performance simultaneously Based in Klang Valley with flexibility to attend meetings at Mont Kiara

What We Offer:

Hybrid working flexibility and supportive leadership Multi-brand hotel group exposure (budget to premium segments) Performance-based bonuses and growth opportunities Dynamic and tech-driven hospitality environment
Job Type: Full-time

Pay: RM2,800.00 - RM3,800.00 per month

Benefits:

Flexible schedule Opportunities for promotion Professional development Work from home
Education:

Bachelor's (Required)
Experience:

Hotel Revenue Management: 1 year (Required)
Language:

English (Required) Mandarin (Required)
Work Location: In person