Job Description

• Assist Housekeeper to oversee the Resort\xe2\x80\x99s cleanliness, comfort and presentation of guest rooms as well as public areas.
• Supervise all Housekeeping staff, train and develop their Housekeeping skill.
• Ensure smooth running of the department on day-to-day basis. Scheduling shifts and allocating works.
• Supervise and assign work assignments for duties according to occupancy forecast.
• Inspect and maintain resort rooms and public areas daily on a timely basis.
• Keep track on linen and operating supplies, storage, part stock, receiving and issuing.
• Maintain regular deep cleaning program for floor, carpets and mattresses. etc
• Monitoring of pest control activities.
• To maintain inventory system weekly.
• Liaise closely with Front Office Dept. on occupancy forecast, special request and VIP arrivals. Etc.
• Report and follow-up on Work Order for room defects to Maintenance Department for rectification and preventive works.
• Attend to guests feedback, request and complaints.
• Willing to work long hours and locate in Melaka.
• Perform other duties which are requested by the company from time to time.
• Responsible for clear and effective communication between Housekeeping and other Departments.
• Conduct regular training and equip the down liners with job related skills

Requirements:

• Preferably Managerial level specializing in Resort Housekeeping.
• Minimum Diploma with 5 years\xe2\x80\x99 experience in Hotel Management.
• Knowledgeable and hands on experience in both rooms and public areas at medium to large size resort.
• Customer oriented with strong leadership skill
• Good interpersonal & communication skill
• Team player and must be self-motivated & result oriented
• Able to work under pressure, attentive to detail and can work independently
• Committed, dedicated and high job responsibility

VISION
To Be Leading & Most Sought-after Hotel In The Region From Both Hotel Guests And Employees.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent