Job Description

Duties and Responsibilities:

• To report duty punctually, wearing hotel uniform with name tag intact, and maintaining a high standard of personal appearance and hygiene at all times.
• Responsible to maintain hotel cleanliness, sanitation, and organization of assigned work areas.
• To adhere to Housekeeping procedures (SOP) for all tasks specified at any one time.
• Prepare the room for cleaning based on assignments given by Housekeeping Supervisor daily, for in-house and departure rooms for the new arrival.
• Responsible to clean guest rooms and public areas efficiently and properly, to ensure no complaints from hotel guests.
• Responsible for replenishment of guest room amenities according to Housekeeping procedure (SOP).
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards, extra bed, prayer mat, etc. with a proper recording.
• Responsible to collect and deliver guest laundry to the room according to Housekeeping procedure (SOP).
• Ensure security of guest rooms and privacy of guests, to report to Assistant Housekeeping Manager for any unusual items or activities found in guest rooms or at common areas.
• Perform rotation cleaning weekly duties (e.g. vacuum corridor carpets, room and public area spring cleaning, super cleaning, etc.) as required.
• Anticipate guests\xe2\x80\x99 needs, respond promptly, and acknowledge all guests. To maintain positive guest relations always.

• Be familiar with hotel products and services, to respond to guest inquiries professionally and accurately.
• Attends to guest calls, guest requests, or guest complaints in the area assigned to him/her.
• Authorize to enter guestrooms for cleaning and providing turn-down services as per requirement. Ensure the room entrance doors are closed properly before leaving the room.
• To update the status of rooms cleaned on the assignment sheet for further room inspection by Assistant Housekeeping Manager.
• Return and restock cart or maid trolley at the end of shift.
• In general, perform any other duties that might be assigned by Housekeeping Supervisor or managers.

Job Type: Full-time Salary: RM1,500.00 - RM2,000.00 per month Benefits:

• Meal allowance
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Attendance bonus
• Overtime pay
• Performance bonus
• Tips

Experience:

• Housekeeping: 1 year (Preferred)