To supervise, coordinate, and inspect all guest room cleaning operations to ensure rooms meet hotel cleanliness standards, are well-maintained, and ready on time for guest arrivals. Responsible for monitoring room attendants, maintaining quality, and ensuring guest satisfaction.
Key Responsibilities
1. Room Operations Management
Supervise daily activities of room attendants.
Ensure all guestrooms are cleaned according to hotel standards.
Conduct detailed inspections of rooms before check-in (cleanliness, amenities, linen quality, maintenance).
Assign daily work lists, sections, and room quotas to room attendants.
Ensure timely room turnover to support Front Office operations.
2. Quality Control
Check room readiness: linen, bathroom cleanliness, amenities, furniture condition, lighting, and safety features.
Report maintenance issues and follow up to ensure resolution.
Ensure rooms for VIP guests are cleaned and set up according to special requirements.
3. Staff Coordination & Training
Conduct daily briefings for room attendants.
Provide on-the-job training for new staff (cleaning sequence, bed-making, chemical use).
Monitor staff performance and provide coaching when needed.
Ensure grooming standards and discipline are maintained.
4. Inventory & Amenities Management
Monitor room cleaning supplies, linen, and amenities levels.
Ensure efficient and proper usage of chemicals and equipment.
Report shortages and submit requisitions for replenishment.
5. Guest Service
Respond promptly to guest requests related to rooms (extra amenities, cleaning touch-up, turn-down service).
Handle guest complaints regarding room cleanliness or condition professionally.
Communicate with Front Office regarding room status and urgent guest needs.
6. Safety, Hygiene & Compliance
Ensure compliance with hotel safety, sanitation, and hygiene standards.
Train team on chemical handling, equipment safety, and emergency procedures.
Report hazards and ensure safe working practices at all times.
7. Administration & Reporting
Update room status in the housekeeping system (e.g., dirty, clean, inspected, out-of-order).
Maintain daily reports: room inspection checklist, lost & found logs, shift report.
Coordinate with Laundry regarding linen supply and replacement.
Job Requirements
Minimum 1-2 years experience in hotel housekeeping, preferably as a senior room attendant or supervisor.
Strong leadership and communication skills.
Knowledge of room cleaning procedures, bed-making standards, and chemical usage.
Ability to work in shifts, weekends, and public holidays.
Good physical stamina and attention to detail.
What we offer
Hotel Casuarina @ Kuala Kangsar offers a rewarding and supportive work environment, including:
Competitive salary package
Comprehensive medical, including panel clinics, medical insurance, GTL & GPA
Opportunities for career growth and professional training
Staff rates at Casuarina hotels
Free parking
Complementary duty meals
About us
Hotel Casuarina @ Kuala Kangsar is a sophisticated boutique hotel blending traditional English charm with modern amenities, offering an elegant retreat for both business and leisure travelers. With two stunning architectural buildings gracefully overlooking Sungai Perak, we strive to provide unparalleled hospitality and service.
If you're passionate about hospitality and eager to join a dynamic, growing organisation, we encourage you to apply today. Take the first step toward a fulfilling career at Hotel Casuarina @ Kuala Kangsar.