Job Description

Role purpose: The HR Generalist is responsible for supporting the business by managing the entire employee lifecycle, ensuring a positive experience for employees in Zeal. This involves coordinating all HR operational activities specifically new employee onboarding, compensation & benefits, performance management, employee engagement, employee relations, and employee offboarding. This role serves as an advisor to employees, providing guidance on HR policies and processes. He/she is also the frontline resource for the team, ensuring all HR inquiries and concerns are addressed or are routed to the right individual or department. By tracking and managing HR data and reporting, the HR Generalist enables HR leaders in MY/GH to make informed decisions and strive for continuous improvement. Supervisory Responsibilities: This position has no direct supervisory responsibilities but serves as an HR Partner to all employees, from Associates to Managers. Key Accountabilities : Sending out job offers and gathering pre-employment requirements from incoming new joiners Effectively onboarding new joiners into the company; delivering company orientation when needed Carrying out payroll management activities (new hire payroll registration, monthly payroll processing and statutory reporting, and final pay processing) for all employees Regularly monitoring the HR mailbox, promptly addressing employee inquiries and resolving workforce issues Monitoring new hire performance, guiding Managers during performance reviews, and sending out confirmation or non-confirmation letters Assisting in quarterly performance reviews by documenting employee performance scores and calculating performance bonuses when applicable Managing HR reports and leveraging people analytics to understand people drivers and identify improvement areas Drafting and updating HR policies and SOPs when needed; sending out HR announcements and communications in MY/GH Coordinating with agency partners in employment pass application and renewal for foreign employees; serving as a mediator between employees and agencies Providing support in all aspects of the employee lifecycle, aiding HR leaders in GH/MY in their decision-making and implementation Assisting HR leaders in managing employee grievances and delivering disciplinary actions; guiding employees in the grievance management process Keeping track of employee benefits utilization, processing claims, and coordinating with external benefit providers/partners (e.g. availment, renewal) Working with the rest of the HR team in driving efforts to foster employee engagement Monitoring HR budget and expenses Keeping employee records up-to-date and ensuring all relevant HR documentation are intact Communicating with statutory bodies/governmental authorities when necessary Managing the HRIS, monitoring attendance and leave utilization, and guiding employees on using HR technology and related platforms Requirements Malaysian University degree At least 5 years of progressive work experience in full cycle HR Management Experience in fast-paced and high growth organizations, background in the fintech industry a plus Strong understanding of HR processes, procedures, and best practices as well as employment laws and regulations in Malaysia (Employment Act 1955 and succeeding amendments as well as Industrial Relations Act 1967) Experience as HR Subject Matter Expert/Advisor, possessing demonstrable knowledge in all facets of HR including talent acquisition and onboarding, compensation and benefits, employee engagement, performance management, employee/industrial relations, and employee offboarding Experience in designing and implementing HR policies, procedures, and programs Successful track record in stakeholder engagement and project management Experience in tracking key HR performance indicators/metrics Ability to develop and nurture relationships across departments Excellent planning, organizational, and goal-setting skills Well-versed in the latest HR technologies and must be savvy about relevant systems and tools Excellent communication and interpersonal skills; possesses a positive and approachable manner Curious, proactive and agile; able to come up with innovative solutions to problems Data-driven, analytical, and has strong attention to detail Commitment to continuous personal development; willingly seeks, accepts, and delivers feedback Experience in operating in high pressure environment Ability to speak/write Mandarin is a plus Experience in handling Kakitangan.com and Bamboo HR application would be an advantage Benefits Medical Benefit Life Insurance Optical Benefit (yearly) Meal Allowance (monthly) Travel Allowance (monthly) Gym/Fitness Subside (monthly) Work From Home (1-day a week) Work From Anywhere Policy (T&C applies)

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