Job Description

OBJECTIVES OF THE PROGRAMME

The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices and partner entities worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields. The Global Human Resources (GHR) team within the GSC focuses on the execution of HR Operations in a reliable, efficient, and consistent manner and to serve as a one-stop-shop for all staff in WHO and partner agencies.

DESCRIPTION OF DUTIES

The duties to be performed by the incumbent will cover, but are not limited to the following:

• Assist supervisor in setting the objectives for the team.
• Make proposals to improve internal efficiencies and support the delivery of results in developing and implementing strategies.
• Analyze training needs for the team and develop training plans and ensure the effective delivery of the plan.
• Provide a variety of technically specialized services in the areas of contract and entitlements administration, including verification and/or approval (within the delegated authority) of contracts, letters, and other official documents and authorization of entitlements and statutory travel requests.
• Set, plan and monitor objectives and priorities for the sub-team.
• Evaluate performance of team members and provide regular feedback.
• Motivate team members to provide high-quality, client-oriented services.
• Monitor compliance with the Service Level Agreements (SLAs) and Special Operations procedures (SOP) and draw attention to deviations and errors so that corrective actions can be taken.
• Ensure that HR Operations are correctly implemented in the Global Management System (GSM).
• Provide guidance and when necessary, train team members on the correct application of rules in the processing of transactions, encouraging them to bring to his/ her attention any complex cases and/or issues.
• Bring to the attention of the supervisor cases that warrant special attention or detailed analysis. Prepare background information and a recommendation to facilitate the decision-making process.
• Propose process improvements as necessary.
• Assist his/her supervisor in reviewing and resolving complex HR issues raised by staff members.
• Provide guidance to clients on correct application of Staff Rules, HR policies and procedures.
• Take the lead role on specific projects and provide technical support as needed.
• Provide effective support to GSM users on HR Modules.
• Assist the supervisor in GSM/Technical/System Management and GSM Quality Assurance.
• Perform other duties as required.

REQUIRED QUALIFICATIONS

Education

Essential: University degree from a recognized university with specialization in Human Resources Management, Business Administration, Behavioral Sciences or any other related field.
Desirable: Advanced degree in any of the above fields.

Experience

Essential:

• A minimum of 5 years of proven experience in the area of human resources management at a professional level.
• Supervisory experience preferably in a large organization.
• Experience in the application of HR policies and procedures.

Desirable:

• Experience in working in a shared service centre would be an advantage.
• Experience in Oracle or another ERP system such as SAP or People Soft would be an advantage.

Skills

• Excellent knowledge of HR management concepts and applications in a larger organizational context.
• Ability to lead and motivate a group of team members to achieve the unit\'s goal.
• Ability to work under pressure and prioritize workload.
• Good planning and applied management skills.
• Ability to identify and analyse systemic issues, formulate opinions and make conclusions and recommendations to resolve them.
• Ability to implement innovative HR programs within a fast paced, evolving and large organizational setting.
• Excellent inter-personal and communication skills.
• Ability to impart knowledge to others.
• Excellent knowledge of organization and HR information technology systems and tools.

WHO Competencies * Teamwork

• Respecting and promoting individual and cultural differences
• Communication
• Ensuring the effective use of resources
• Producing results
• Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French.

REMUNERATION

Remuneration comprises an annual base salary starting at MYR 168,380 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link:

. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (

) are strongly encouraged to apply.

Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the

into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO\'s operations please visit:

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO\'s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at

.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.

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World Health Organization