Job Description

The HR Services Team Lead leads the team in providing customers a full spectrum of HR support in line with defined SLAs and develop people to grow and progress within the organization.Manage the responded team daily operation and ensure the team performance meet the SLA target.Lead, develop and motivate the team by acting as an escalation point when faced with complex issues/ problems.Support in Knowledge Transfer of any process/ business groups and acquired in-depth knowledge of a process, as required.Participates in various Internal or Business Groups initiatives related to process.Monitor the process dashboards and team process Vol and timeliness performance. Monitor and Manage team productivity.Actively participate in all processes related to business meeting in-person or virtually through conference calls.Communicate with management team in performance measures, reporting and dashboarding.Identify and carry out the continuous improvement of effective and efficient HR transactional activities and processes which support the whole employee lifecycle including but not limited to hiring promotion, transfer, resignation, and employee personal data changes.Serves as a team leader may cover following areas of scope:Employee Lifecycle ManagementEmployee Personal Data AdministrationTime ManagementManage team engagement and coaching.Plan and drive internal teams cross training.Review and ensure User Guides are maintained timely and accurately by team.Ensure team productivity through effective work distribution and assignment.Ensure all tickets and requests are processed and resolved within SLA.At least 6 years of experience in delivering HR processes using SAP system in shared services or BPO environment. Focus on managing end to end HR process full scope (Personnel administration, Time Management and Payroll) of transactional HR.Advanced SSC HR full functions knowledge and experience in SAP system.Deeply understand SSC HR routine operation requirements. Able to analyze and estimate potential influence or risk for special scenario or request.Strong decision-making skills in accordance to guideline, practices and procedures.Strong communication and influence ability, able to discuss process matters dependently and resolve relevant questions with client.Excellent Leadership skill, able to lead and engage team on daily management, keep members motivation.About AccentureAccenture is a leading global professional services company that helps the worldxe2x80x99s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance servicesxe2x80x94creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worldxe2x80x99s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360xc2xb0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360xc2xb0 value we create for our clients, each other, our shareholders, partners and communities. Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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