Job Description

Date Posted: 2023-07-24

Country: Malaysia

Location: Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

Why you should join us?

Otis is on an exciting journey to set-up HR Shared Services (myHR) for APAC based in Malaysia, as part of Otis global HR Transformation strategy.

We are seeking Japanese Speaking HRSS Associates (Data Management and Colleague Support) for our upcoming Malaysia Service Delivery Organisation (SDO). You will be the pioneer team member and be involved in transition/ projects in implementing our service delivery center. You will be part of Otis World Head Quarters (WHQ) HRSS organization and work with awesome HR Leadership team.

We are proud to share that Otis myHR team won the "Best Shared Services Team" category in the Shared Services & Outsourcing Network (SSON) Impact Awards 2022.

If this sounds exciting to you, this is an excellent opportunity to join us and make impactful changes that come with this.

About the roles:

This role will be responsible for the provision of professional and accurate first level Colleague Services as well as HR Data Management to internal and external customers, contributing to the achievement of the Shared Services Centre\xe2\x80\x99s objectives and KPIs.

A key aspect of this role will be ensuring that the employee is at the heart of everything we do and bringing to life the Otis HR Operating Model.

Qualifications & Experience:

Graduate with 4+ years of prior experience of working in a busy, high volume and results focused administrative environment. Shared Service Centre experience an advantage but not mandatory.

Must have fluent communication in English and Japanese both verbal and written; for non-native, preferable certified in JLPT N2.

Hands-on experience on HR systems, like Workday and ServiceNow will be an added advantage.

Relevant HR experience supporting Japan is preferable.

Experience of working in structured HR processes and procedures, strict adherence to SLA with focus in quality and service excellence.

Excellent in MS Office software (Word, Excel, PowerPoint).

Ability to work towards tight timescales with high volumes.

Excellent attention to detail.

Strong interpersonal skills.

Results oriented with the drive to complete a task/project.

Responds positively to change.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

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