Job Description

Date Posted: 2023-03-08

Country: Malaysia

Location: Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

About the role

This role will be responsible for the provision of professional and accurate first level HR Services, contributing to the achievement of the shared service Centre\xe2\x80\x99s objectives and KPIs.

A key aspect of this role will be ensuring that the employee is at the heart of everything we do and bringing to life the Otis HR Operating Model.

Primary responsibilities include:

• Support key activities for a successful transition to the shared service center, ensuring adherence to global standardized process, exception handling and compliance to statutory regulations.
• Provide outstanding experience to colleagues in Otis.
• To undertake the administration of HR processes and procedures, ensuring all administration is completed in a timely manner and communicated effectively to employees and Managers.
• Act as the first point of receipt and triage within SLA of service requests to HR Shared Services teams, ensuring that where possible requests are resolved at first review and if not then assigned to the appropriate team to support the customer / activity.
• To maintain and update reference materials (SOP, knowledge article, job aid) to ensure all changes are tracked, updated, reviewed and approved.
• Support translation work required for communication, knowledge articles, SOPs, job aids etc.
• Support projects from global/regional/country level by leveraging process simplifications and automation to drive world-class service and efficiency.
• Participate in HR projects as part of the Otis business calendar and ad-hoc in relation to business requirements.

Qualifications & Experience

• Graduate with 4+ years of prior experience of working in a busy, high volume and results focused administrative environment. Shared service Centre experience an advantage but not mandatory.
• Must have fluent communication in both English and Bahasa Malaysia, both verbal and written. Business fluent in Bahasa Indonesia is preferable.
• Hands-on experience on HR systems, like Workday and ServiceNow will be an added advantage.
• Relevant HR experience supporting Indonesia is preferable.
• Experience of working in structured HR processes and procedures, strict adherence to SLA with focus in quality and service excellence.
• Excellent in MS Office software (Word, Excel, PowerPoint).
• Strong interpersonal skills.
• Results oriented with the drive to complete a task/project.
• Responds positively to change.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

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