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Job title
HUB/Sasa Customer Settlement Specialist
Purpose
This position is responsible for facilitating payments from the service agreement customers and distribute funds to WPS offices across the network.
Interrelations
The position functionally and administratively reports to Cash Collector Team Leader.
Main responsibilitiesResponsible for recording and following up cash transactions related to Ships Agency
Check payments received from customers and transfer funds to respective WPS offices around the world
Multiple port calls (float account) and "call by call" payments
Update payments and floats in VA
Reconcile balances between WPS and the service agreement customers
Book all incoming payments in IFS
Match supplier invoices with payments
Continuous communication with WPS local offices and Global Agents
Check limitations regarding OFAC restricted countries or currency restrictions
Reconcile bank accounts
Send financial statement of account to the customer
Send bank reconciliation and copy of bank statement to Financial Manager
Accountabilities
This position will be measured against:Agreed KPI's
Work process efficiency
Health & Safety
The employee is responsible to adhere to the company's health and safetyrequirements to ensure their own safety and the safety of their colleagues by:
participating in risk assessment processes in the workplace completing required health and safety training and certifications following safe work practices and procedures and use personal protective equipment (PPE) when required inspecting equipment and the workplace regularly and actively eliminating hazards reporting accidents, incidents, injuries, near misses, safety risks and issues of non-compliance with health and safety procedures according to internal procedure Developing the safety culture at own workplace and cooperating with others on matters relating to health and safetythis includes physical as well as psychosocial health and safety
QualificationsBachelor's degree preferably in Accounting or Finance
+2 years of relevant experience in finance, preferably processing in a high volume environment
Good knowledge of accounting principles
Previous experience in a similar Accounts Payable environment within an organisation or SSC/BPO environment is advantageous
Computer literacy - Excel, Word and other large enterprise systems is advantageous (e.g. IFS, SAP, Oracle etc.)
Good command of the English language (spoken & written). Additional European / Middle Eastern / Asian language(s) skills will be advantageous
Additional preferencesExcellent communication skills and cultural awareness
Positive attitude, customer centric mindset and willingness to go the extra mile to meet organizational goals
Previous experience in migration process and/or system implementation preferred
Proven ability to learn and understand new software/accounting systems
Ability to build good relationships with different stakeholders
Attentive to detail and deadlines
Structured and well-organised
Ability to resolve problems and deal with high volume transactions
* Analytical skills
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